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Samsung 43RU7102 Screen Issue

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I just bought a 43-inch Samsung RU7102 about a month ago and about 2-3 days ago I noticed a blinking vertical rectangle all the way from the top down and about 7-8cm thick on the left side about 10cm from the edge of the screen. The spot is not always there. It blinks intermitently as if the TV turns itself on and off in that particular place and it gets worse as the TV is on. I've tried to reset the TV to factory settings, I've switched the signal from cable to HBO GO, Youtube, etc., I disabled energy saving features, updated firmware, disconnected and reconnected to the WiFi network from a modem in the same room about 2-3 meters away, even plugged it off from the power outlet for about 5 minutes. I've also done a picture diagnostic test and the problem still persists.

 

These led me to believe the issue is with the TV. I have warranty as it is brand new and I am going to service it but I am just curious as to what is it? Except that particular aforementioned section of the screen everything works perfect--apparently, at least.

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AndrewL Moderator
Moderator
@daniel_groza: If the problem is present in the picture test then please reach out to Samsung Support in Romania where an advisor will be able to progress your query. Alternatively you could try contacting Flanco directly, although as you have owned the TV for over a month they may not be able to assist you with regards to a refund/replacement.

https://www.samsung.com/ro/support/

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AndrewL Moderator
Moderator
@daniel_groza: Sorry to hear that you're having issues with your new RU7102 TV. Where did you purchase the TV from? If you go to Settings > Support > Self Diagnosis > Start Picture Test, does the issue show up? If so, I recommend reaching out to Samsung Support in your region via the link below to arrange for an engineer to inspect the device. Please check the link below to find the relevant support team and their contact details.

http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/
First Poster
I already did the Picture Test and the problem still persists. I am from Romania, I have purchased it from an old and widespread retailer in my country, Flanco.
AndrewL Moderator
Moderator
@daniel_groza: If the problem is present in the picture test then please reach out to Samsung Support in Romania where an advisor will be able to progress your query. Alternatively you could try contacting Flanco directly, although as you have owned the TV for over a month they may not be able to assist you with regards to a refund/replacement.

https://www.samsung.com/ro/support/

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