Ok so this weekend I bought a RU7400. All set up and working fine except I've downloaded both the SmartView and SmartThings apps on both an iPhone and iPad and neither will connect to the tv. Both apps show the tv there but when I select them they try to connect then just come up saying unable to connect.
You are very welcome @DorsetRed . Are both devices connected to the same network when you try to connect them? If so, I would suggest contacting our Smart Switch app Team to have a look at this with you by sending them an email at: firstname.lastname@example.org.
This is the reply I got:
The response from the remote server was:
550 5.1.1 Recipient address rejected: User unknown
Thanks for giving this a try @DorsetRed Before having a look at other available options, can you confirm if your Tv is running on the 1315.4 software version? You can check this from Settings> Support> About this TV. Have you also tried to restart the Wi-Fi, phone and Tv and try this again?
That may mean that our Support page hasn't been updated yet with the latest one as this is from August. have you tried to restart all the devices (including the router) and try this again?