Hello, I have Samsung QLED TV bought in February 2018. It’s used for over a year now to watch Netflix, Youtube, etc. via Wifi.
Since this month I get error(s) stating that the tv cannot connect to the wifi router (error code 105) or I get the error that the tv cannot connect to the wifi router and the router is not connected to the external network. (no error code is given for this)
I know it is not correct, because I see my wifi network, and my smartphone, apple tv and PS4 are working fine with the wifi. The tv sees the network as well, it just won’t connect...
So I suspect the TV or its smart hub to be the problem. I try to do troubleshooting by turning devices on/off (tv, smart hub, wifi router). I did self scan of the tv (but this results in the not connect to internet error). I run wifi speed test, and download/upload speed are OK. I called my internet network provider and they confirm nothing seems wrong with my provide network (note: I did change provider last January 2019)
So I m lost what to do; and need help
TV model code: QE55Q7FAM
Smart hub: One connect model code SOC1000M
Software: T-KTMDEUC-1262.0, BT-S
Thank you for your help, much appriciated
You could check out this link: https://eu.community.samsung.com/t5/TV-Audio-Video/Samsung-Smart-TV-stopped-connecting-to-internet-w...
There is still no fix, and its a well known issue. My Q6FN has a similar problem.