30-03-2020 04:53 PM
Hello
I have a 43'' QLED Smart TV Model: QE43Q60RATXXU
I received a update on Monday 23rd March, Now running software number: T-MSMDEUC-1352.0 , B1970101/070201 , BT-S
Since this update, I struggle to get the smarthub to load, and when it does nothing works what so ever, only YouTube and BBCiPlayer apps.
I have tried everything. even resorting to a factory reset, but my TV is having non of it! When I go to do a reset, after putting PIN, it says its resetting, they restarts, and its the same as it was before!
I spent 3 hours on Friday on to online support with Samsung, and got no where.
Any ideas as this is now driving me nuts!!
Solved! Go to Solution.
31-03-2020 11:19 AM
Hi @GarthyTV
Let's try a Flash Reset.
Star with the TV on. Press & hold the Standby key on the TV for 5 seconds followed by Pressing & Holding the Standby key on the Remote control for 5 seconds. The TV will go off & on a cuple of times before coming back on in the initial install mode.
Let us know how you get on.
31-03-2020 11:19 AM
Hi @GarthyTV
Let's try a Flash Reset.
Star with the TV on. Press & hold the Standby key on the TV for 5 seconds followed by Pressing & Holding the Standby key on the Remote control for 5 seconds. The TV will go off & on a cuple of times before coming back on in the initial install mode.
Let us know how you get on.
31-03-2020 02:00 PM
31-03-2020 02:23 PM
07-04-2021 03:31 AM
07-04-2021 01:55 PM
Great news, @nicnoc!