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QE65Q9FN will not perform Schedule Recordings

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Hi. The supplier has not heard of similar problems and says that the recording function is something which is not used by most customers. They do not have a demo model in the shop so know nothing about it, nor does supplier seem to think it is a function which could be expected to work.

 

Samsung Customer Services did not seem to know much about scheduled recordings but suggested a software update (already up to date), retune (done several times), and reset to factory settings (which has been done without success). 

 

The Tv is only a couple of months old and scheduled recording functions did work occasionally at first, either by terrestrial tuner (poor reception) or by the twin satellite tuners (excellent reception), which are in use currently.

 

The separately powered Western Digital USB hard drives WD 'My Book For TV Recording' and, without separate power supply: 'My Passport AV-TV for TV Recording  1TB', will both do instant recording but will not carry out scheduled recordings.

 

When recordings have been set up via the EPG, they appear in the planned recordings page to have been scheduled correctly, and there is notification each time the TV thinks a recording has taken place, but nothing gets recorded.

 

In another thread it has been mentioned that after a short while recording does not work but would appreciate further advice about this.

 

Does your  QE9FN record or not?

and can you offer any solutions or suggest any other things to try please?

 

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Recently, and for no obvious reason, our TV has been able reliably to record scheduled programmes.

 

It has not been tried recently with Freeview  but have been delighted to have it working at last.

Apart from the odd crash everything else has been fine too and long may this continue.

 

There has been no report from Samsung that something has been done to fix this so the recovery remains a mystery.

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Black Belt 

@tranx wrote:

Hi. The supplier has not heard of similar problems and says that the recording function is something which is not used by most customers. They do not have a demo model in the shop so know nothing about it, nor does supplier seem to think it is a function which could be expected to work.

 

Samsung Customer Services did not seem to know much about scheduled recordings but suggested a software update (already up to date), retune (done several times), and reset to factory settings (which has been done without success). 

 

The Tv is only a couple of months old and scheduled recording functions did work occasionally at first, either by terrestrial tuner (poor reception) or by the twin satellite tuners (excellent reception), which are in use currently.

 

The separately powered Western Digital USB hard drives WD 'My Book For TV Recording' and, without separate power supply: 'My Passport AV-TV for TV Recording  1TB', will both do instant recording but will not carry out scheduled recordings.

 

When recordings have been set up via the EPG, they appear in the planned recordings page to have been scheduled correctly, and there is notification each time the TV thinks a recording has taken place, but nothing gets recorded.

 

In another thread it has been mentioned that after a short while recording does not work but would appreciate further advice about this.

 

Does your  QE9FN record or not?

and can you offer any solutions or suggest any other things to try please?

 


It is a known issue with Samsung's TV. They will not admit it but I was told by their UK CEO'S office when they exchanged my ks9500 for a q9f due to this issue. I had a new one connect and new main board in the ks.  It would work for a few weeks then stop. It would do time shift and record what you were watching. What annoyed me is they know it is an issue but still have you jumping through hoop. They want resets,  screen shots,  I took 2 days off work for their enginees. They tried to blame the USB drives,  and also the broadcasting companies. I have also a 32 inch Samsung smart TV which records fine,  also a Samsung freest recorder that works fine. They did say it was an unfixable fault. More info on ks refunds more info thread on these forums. 

Paul

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Black Belt 

@tranx wrote:

Thanks Paul.

 

I found the 8 page thread at https://eu.community.samsung.com/t5/TV-Audio-Video/UE49KS8000-scheduled-recordings-not-working/m-p/1...

 

 


No probs just don't be fobbed off. It is an expensive TV and should work as advertised. Show your retailer that it is a known issue and ask for a replacement. 

Paul

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Recently, and for no obvious reason, our TV has been able reliably to record scheduled programmes.

 

It has not been tried recently with Freeview  but have been delighted to have it working at last.

Apart from the odd crash everything else has been fine too and long may this continue.

 

There has been no report from Samsung that something has been done to fix this so the recovery remains a mystery.

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