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QE65Q7FN loses Sky Q box after being in standby

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Superuser I
Superuser I

@Truejoker  Well it is up to you , know you may have had some frustrations  but think best to try Standby anyway.

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First Poster

Sorry, just to be clear, I have stopped the Sky Q going into eco mode, not the TV.  So I will switch the TV on/off, but stopped the Sky box from going into standby mode.  That seem to work yesterday....

Superuser I
Superuser I

@Truejoker  I knew  you were talking about the SkyQ Box. The Point is you can take Box out of Eco mode but put into  Standby manually  which has helped some folk with issues. The Eco Mode though is slightly different in that wifi and the Hard Disc are shut down (other than when uploading log files).

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First Poster

I can confirm placing the Sky Q box in Eco mode did not make a difference.   Does anyone know where the issue is - Samsung or Sky ?  I will make a big deal of it on twitter and warn people away from buying the samsung TV.   I personally think this is unacceptable.

 

anyone tried any other solutions or expect either company to release an update or a sustainable solution ?

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Superuser I
Superuser I

@Truejoker  Hear different things, however there have been  a few interactions with Sky and Samsung.  According to a user on the Sky forums Sky's software was the issue for affected customers (though doubt this has been officially confirmed)

see this thread for more details https://eu.community.samsung.com/t5/TV/Sky-Q-and-QE55Q90R 

 

 

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New Member

I bought the same TV and have the same problems. Did you get any joy with the Sky man?

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First Poster

Nothing, Samsung offered a support call but I did'nt get around to it.  The only solution that works is putting the sky box into standby mode before switching off the TV. 

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