Hi,
I bought new tv and I am noticing diagonal lines when looking at tv from side (see attached images). Lines are visible only on grey/darker colors and they are in all sources (satelite, youtube, netflix). In picture test lines are not visible.
On RTINGS mentioned something similar: https://www.rtings.com/tv/reviews/samsung/q80-q80r-qled
"We observed some weird diagonal stripes that are visible when you look at the screen from up close and from the left."
Its really anoying to watch tv from side because of these lines. I tried reseting settings, change various pictures modes and nothing helped. These lines only disapear with game mode turned on when watching content through playstation.
Today, I was back to shop and looked to another 80R there and there were same diagonal lines.
Could it be software problem? Or how can i get rid of these lines?
@Jordanjj1991 wrote:Hi all!
Seems like it takes us getting to the 5 to 6 weeks mark until Samsung finally just do what is necessary to give you a good resolution.
After been offered a q90r as a replacement a few weeks ago they kept telling me that they didn't actually have that in stock. After I spoke to many different people from the Samsung resolutions team I have a courier coming tommorow finally to deliver me a q90r.
I am actually thinking about adding up all the hours I've spent on the phone with different departments because I think the result will be astounding. After making two official complaints over the phone I asked to speak to a manager who I was told would call me back within 72 hours. I never actually received that call!
Although I do feel like they have given me a good outcome in the end, it's all the unlucky people that don't actually get a resolution at all that I am worried about.
I'll report back here with a conclusion when I feel like I am fully satisfied with my overall outcome.
Take care all!
Samsung customer service has been absolutely woeful. I've also been promised call backs but never received them. The constant chasing up is what really annoys me, it's like they don't care enough about your problem to go out of their way to solve it. Even calling you back seems like a chore for them.
Anyway, bad news for me. My replacement Q85R has developed another separate issue of itself. This is the third Samsung TV I've had since December 20th. I've wasted countless hours trying to liaise with Samsung about the various issues I've had, and now, my Q85R has this:
Sometimes it's a solid black strip like in the picture, other times its multi coloured thing lines that cover the same area. This TV was meant to be a replacement for my previous Q80R which suffered the diagonal lines issue and it only arrived at my house 10 days ago. I explained this to Samsung but as it has been more than 28 days since the original transaction date (December 18th) they can't issue me a refund even though I received the set less than two weeks ago.
Luckily, Currys were more sympathetic and have granted me a full refund. I would have thought after THREE broken QLED TVs, Samsung would do much more than they have to try and make things better for me, like offer me a replacement + a free soundbar, or an upgrade to a Q90R. But I spoke to the manager and even she was reluctant to help me and kept saying they were just following company policy. I am so angry at Samsung and I will never buy another Samsung product again.
F*%k Samsung.
Is this firmware update truly coming? So its not a hardware fault then? Just software related?
I have just recieved a Q80R 55 inch as a replacement to my previous Q8FN after having 2 panel replacements under warranty for that model (Had multiple dead pixels on all of them as well as atrocious DSE). I have just noticed that it exhibits the same diagonal banding, except when using game mode.
Just wanted some more clarification on the update since I've already been through such an ordeal with the last model dragging out nearly 3 months and I dont really feel like starting up another support ticket only to go through the whole rigmarole again unless its absolutely necessary; especially if theres a firmware fix on the way.
Edit: Interesting development. I was doing a clean install of the graphics driver on my pc (I use the Tv as a monitor). After it reboots the resolution is set lower before installing the new driver begins. I noticed that during this stage of driver installtion the diagonal banding / moire effect or whatever you want to call it was visible despite the Tv still being in game mode. As the driver is installing the resolution reverts back to its native 3840 x 2160 and the banding is gone at this point, but it will still show when turning game mode off. I tried manually lowering the resolution after the driver was finished installing with game mode on to see if the banding would show again. It did not; but as soon as you disable game mode and run the movie preset its back again. Weird....
Edit: Can confirm that PC Input mode doesnt exhibit the band lines even with game mode off. Every other input with game mode off does have it of course.
