18-12-2019 10:54 PM - last edited 18-12-2019 11:38 PM
Hi,
I bought new tv and I am noticing diagonal lines when looking at tv from side (see attached images). Lines are visible only on grey/darker colors and they are in all sources (satelite, youtube, netflix). In picture test lines are not visible.
On RTINGS mentioned something similar: https://www.rtings.com/tv/reviews/samsung/q80-q80r-qled
"We observed some weird diagonal stripes that are visible when you look at the screen from up close and from the left."
Its really anoying to watch tv from side because of these lines. I tried reseting settings, change various pictures modes and nothing helped. These lines only disapear with game mode turned on when watching content through playstation.
Today, I was back to shop and looked to another 80R there and there were same diagonal lines.
Could it be software problem? Or how can i get rid of these lines?
08-01-2020 10:34 PM
@DannyT wrote:
Just as a heads up guys. We're currently looking into this with our AV Team. We hope to have a resolution as soon as possible.
Thank you for finally acknolwedging this - we have a lot of unhappy customers here. Hoping for a resolution sooner rather than later.
10-01-2020 09:58 AM
Technicians finally arrived. They are disassembling TV right now and they will try to replace panel and motherboard.
But they said that this is first time they see these lines. I will update you once they will finish it.
10-01-2020 10:07 AM
10-01-2020 10:31 AM
So they finished. They replaced both panel and motherboard in 20 minutes.
And it fixed the issue.
No more lines.
I tried several sources, also that youtube video from our conversation and everything is OK now.
Technicians thinks that it was panel causing these lines but they are not 100% sure.
10-01-2020 10:38 AM
Excellent......
You open the topic, and was the first to have a conclusion.
Thank you so much for all the feedback.
I hope that next week, they also can fixe my problem.
I will keep all informed.
10-01-2020 11:34 AM
@iFL wrote:So they finished. They replaced both panel and motherboard in 20 minutes.
And it fixed the issue.
No more lines.
I tried several sources, also that youtube video from our conversation and everything is OK now.
Technicians thinks that it was panel causing these lines but they are not 100% sure.
That's great news. It'll be interesting to see if Samsung ever come up with an actual cause for the lines at some point. But I'm glad your TV is working as it should be! Thank you for keeping us all updated.
10-01-2020 05:29 PM
Great news. Agreed with the technician to come next week so I hope to have the same good news. Let's hope all of us are happy in the end.
11-01-2020 10:44 AM
@iFL wrote:So they finished. They replaced both panel and motherboard in 20 minutes.
And it fixed the issue.
No more lines.
I tried several sources, also that youtube video from our conversation and everything is OK now.
Technicians thinks that it was panel causing these lines but they are not 100% sure.
Amazing news ..
11-01-2020 11:46 AM
11-01-2020 12:03 PM