18-12-2019 10:54 PM - last edited 18-12-2019 11:38 PM
Hi,
I bought new tv and I am noticing diagonal lines when looking at tv from side (see attached images). Lines are visible only on grey/darker colors and they are in all sources (satelite, youtube, netflix). In picture test lines are not visible.
On RTINGS mentioned something similar: https://www.rtings.com/tv/reviews/samsung/q80-q80r-qled
"We observed some weird diagonal stripes that are visible when you look at the screen from up close and from the left."
Its really anoying to watch tv from side because of these lines. I tried reseting settings, change various pictures modes and nothing helped. These lines only disapear with game mode turned on when watching content through playstation.
Today, I was back to shop and looked to another 80R there and there were same diagonal lines.
Could it be software problem? Or how can i get rid of these lines?
08-01-2020 01:26 PM
@Pedpin wrote:In Portugal the rules are similar to SVK.
To be honest I like the TV, I like the image, I like the sound, what I don't like it's the strange lines.
If their install a new panel I do not consider a refurbishment TV it's a new TV with a new panel.
Anyway the money back only in future solution and after all the steps given by the manufacture, replace....etc...
My TV was bought first week of December so its brand new only 30 days.
If I could decide probably I wanted the money back and then I was going to buy a new TV probably the Q90 or Q950(8k), my Q85 it's with one connect box and with the no gap mounted device and look great.
I hope that all of us get a solution that its suitable for each one of us, replace, money back, new model etc..
My problem it's that I believe that this is a SW problem and that will be not fixed with the panel change and we will go on and on after a final.solution.
I am really happy with the friend ship between all of us. We do know each other but we support each other.
I hope to have a reply by tomorrow from Samsung. I will keep you Inform.
Pedro
I have a feeling it is a software problem too. I just hope Samsung find a resolution to it soon. I'd rather they say that they know it is a problem and are working on an update to fix it than be left not knowing and having to possibly replace my TV and then being unsure if a new Q80 will have the same problem or not.
Thanks for your insight. It's things like this that help us get heard. This is not accpetable and Samsung need to do something about it.
08-01-2020 01:28 PM
08-01-2020 03:14 PM
I must confess I did just that, exchanged it and new LG arrived today and bye bye lines
08-01-2020 03:23 PM
Welcome to the Community!
08-01-2020 03:32 PM
FYI - Acknowledgment from Samsung quicker would have been appreciated, your message appears almost immediately once someone states they've exchanged to a different brand...
08-01-2020 03:38 PM
08-01-2020 04:52 PM
08-01-2020 06:30 PM
@DannyT wrote:
Just as a heads up guys. We're currently looking into this with our AV Team. We hope to have a resolution as soon as possible.
Hallelujah !
thanks for you message .
we thought we were on our own .
08-01-2020 06:33 PM
@Zoid wrote:I must confess I did just that, exchanged it and new LG arrived today and bye bye lines
Good for you .
I opted for a replacement, which arrives Saturday morning. I hoping (all be it in a somewhat forced positive) that this delivery will be ok .
watch this space as I will be following you down that path .
08-01-2020 08:42 PM