QE55Q80R diagonal lines

[iFL]

Hi,

I bought new tv and I am noticing diagonal lines when looking at tv from side (see attached images). Lines are visible only on grey/darker colors and they are in all sources (satelite, youtube, netflix). In picture test lines are not visible. 

On RTINGS mentioned something similar: https://www.rtings.com/tv/reviews/samsung/q80-q80r-qled

"We observed some weird diagonal stripes that are visible when you look at the screen from up close and from the left."

Its really anoying to watch tv from side because of these lines. I tried reseting settings, change various pictures modes and nothing helped. These lines only disapear with game mode turned on when watching content through playstation.

Today, I was back to shop and looked to another 80R there and there were same diagonal lines.

Could it be software problem? Or how can i get rid of these lines?

[Pedpin]

Correct

[Pedpin]

[Pedpin]

Have you tried "0000"

This is what I get as a password on top of the request for the key

[QBee]

TVkey  

I don't have a TVkey but it was activated. it works now. 

[QBee]

And that's what I see

[jdp117]

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@Pedpin wrote:
If they find a solution!!! I really hope so, for the good of all of us.
I am waiting for feedback begining next week, Samsung support Accepted my photos they did not visit my house.
In Portugal I called Samsung, but Samsung redirected me after taking note of the issue to a technical support centre that it's not samsung it's an external company that it's the official support and repair centre( mobile phones, TVs etccc)
I think that this will be positive for us considering that this centres want to get some money for the warranty topics and I am a regular customer for repair mobiles so I really hope a good solution... for all of us.

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Yep, this is also what the engineer said to me. Now that there is a genuine fault with the television, it'll be passed to their repairs department which is a third party company and an investigation will be launched. So I guess most of us will be offered refunds / exchanges because after this, Samsung will have to acknowledge that there is an issue with their Q80R models. Now I'm having to wait until next week for a phonecall from Samsung to talk about the next steps. 

[Pedpin]

I made some comments in a forum from AVForum, we need to make noise about this.

[QBee]

I sent my pictures to Samsung in Germany.

[Wakcode]

More lines

Lines more lines

Lines

[Wakcode]

It's a no brainer ...