Re: QE55Q80R diagonal lines - Page 10

iFL · ‎18-12-2019

Hi,

I bought new tv and I am noticing diagonal lines when looking at tv from side (see attached images). Lines are visible only on grey/darker colors and they are in all sources (satelite, youtube, netflix). In picture test lines are not visible.

On RTINGS mentioned something similar: https://www.rtings.com/tv/reviews/samsung/q80-q80r-qled

"We observed some weird diagonal stripes that are visible when you look at the screen from up close and from the left."

Its really anoying to watch tv from side because of these lines. I tried reseting settings, change various pictures modes and nothing helped. These lines only disapear with game mode turned on when watching content through playstation.

Today, I was back to shop and looked to another 80R there and there were same diagonal lines.

Could it be software problem? Or how can i get rid of these lines?

Pedpin · ‎03-01-2020

Thank you I will test it

Pedpin · ‎03-01-2020

I have some more info.

I was all night making tests with different pictures settings and game mode an no game mode, and I observed something curious,

In the RGB mode the lines are only visible with the green colour meaning that with Red and Blue they do not appear.

What do you all think about this, can the green be the reason for the problems? The reality it's that in my case and most of you the blue pictures and grey are the more affected and this colours have a big percentage of green.

Can be a defect of the green led's???

Wakcode · ‎04-01-2020

Green , blue yes . Always .

Pedpin · ‎04-01-2020

In comercial mode I also get the lines, but only in the side bar showing the TV specs. The picture of the movie it's amazing and does not the stripe.

I think that we all can use this demo to show to the Samsung technicians it's an image that we all have and it's the same all over.

This picture is from my TV.

jdp117 · ‎04-01-2020

So just had my local engineer visit and he agreed there was an issue with the television but is unsure as to whether or not it is a hardware or software issue. He basically said he'd file a report and tell Samsung that my set needs returning or exchanging.

He wasn't really sure what was causing it though and said he'd never seen diagonal lines like that on the TV. I showed him how they disappear in game mode etc, showed him how it's across all sources including broadcast TV, but his conclusion was that it isn't acceptable and I should get it exchanged or refunded and that's what he will tell Samsung on my behalf. He noticed it straight away and said it was awful.

Not really any wiser as to what could be causing it but I told him about how you guys are having similar issues and he just said hopefully Samsung take notice of it and do something about it eventually. If it's a software thing then they could potentially fix it with an online update, if not then that's a whole other issue.

So yeah, not really any more info to give on the actual source of the problem, it seems like many of you will be getting refunds or exchanges eventually as well if there isn't a fix for it. But the problem is - do we want to exchange for another Q80 and risk the same issue which seems to be quite widespread? I think I might just go for a refund and switch brands to be honest...

QBee · ‎04-01-2020

@Pedpin: how do you get into "comercial mode"?
Settings-> General-> system manager> Usage Mode?
Is grayed out for me. I have to remove the TVkey first. But I don't have a TVkey.

Pedpin · ‎04-01-2020

Did he promised a date for the reply?

Wakcode · ‎04-01-2020

@Pedpin wrote:
In comercial mode I also get the lines, but only in the side bar showing the TV specs. The picture of the movie it's amazing and does not the stripe.
I think that we all can use this demo to show to the Samsung technicians it's an image that we all have and it's the same all over.
This picture is from my TV.

How do you get to commercial mode please

Wakcode · ‎04-01-2020

Potentially a fantastic result for the People .

people power in effect

Finally a Samsung rep acknowledgement

can only be a big positive for all users

iFL · ‎04-01-2020

@Wakcode wrote:
@Pedpin wrote:
In comercial mode I also get the lines, but only in the side bar showing the TV specs. The picture of the movie it's amazing and does not the stripe.
I think that we all can use this demo to show to the Samsung technicians it's an image that we all have and it's the same all over.
This picture is from my TV.

How do you get to commercial mode please

Settings -> General -> system manager -> Usage Mode.
I dont have it grey out.