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QE55Q65R YouTube 4K glitch

(Topic created on: 03-02-2020 05:49 AM)
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LoaderCZ
Journeyman
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Hi guys.
Yesterday I’ve bought QE55Q65R.

In YouTube app I had some glitches like this in 4K videos, but only on few of them. Some was running fine some not. Reinstall doesn’t helped, turn it off and on again neither. Interesting thing was even when this glitch appears the UserInterface of YouTube was still working well above this green screen. I was able to make this happens anytime on certain videos. Then I’ve found if I changed resolution to 1440p video was working. After that application freezes completely and since I turned it on again I didn’t had this problem anymore even in 4K resolution. I’m kind of scared. It’s a few days ago I’ve trashed older LED by Samsung and now I’m kind a worry this one will have same destiny.

Does anyone else had issue like this with YouTube on QLeds before? One my friend scared me it could be a damaged chip83799813_10213397847175256_5026832875744395264_o.jpg

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13 REPLIES 13
Svilen1990
Apprentice
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Hello,

I have the same tv but in 75'. I bought it 1 week ago. I have the same problem like you with 4k video in YouTube. Then I’ve found if I changed resolution to 1440p video was working. I use an internet cabel directly to my tv. Sometimes 4k videos work perfect, but somethimes not. May be I have problem with YouTube app or with tv, or with internet, I am not sure. Please help me, becouse I don't know how to fix it. All of this make me angry, becouse my older tv doesn't have this problem. 

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Svilen1990
Apprentice
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IMG_20200210_104214.jpg

 

15813242423143811043772317239702.jpg

 

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Svilen1990
Apprentice
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The problem was solved when Samsung changed the main board of the tv. It doesn't matter the speed of the internet, the problem was beacouse of the main board.

LoaderCZ
Journeyman
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Mine MB has been changed as well. This problem looks like fixed. But I’m facing different problems right now with desync of sound and picture on DVB-T2 broadcast.

I’ve claimed warranty again.