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Q9FN random reboot

(Topic created on: 28-11-2019 08:47 PM)
1547 Views
Statherian
Journeyman
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Hi, new to the forum.

 

My 4 month old 2018 Q9FN has started doing quick random reboots the last few days. It suddenly qoes black, displays the Samsung logo and then is back to the same input - takes about 3-4 seconds.  So far it has only done so while using my Xbox One X (which is annoying), but at random times - 1 time each evening. I've reattached all HDMI cables and the One Connect cable, and setup all inputs from scratch. I have not done a full reset yet, although I guess that's the next step. I'm on the latest firmware.

 

Anyone experienced the same? Is this the fist sign of a faulty One connect box?

353 REPLIES 353
Rafael_39Br
Journeyman
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Já foi postada página de volta.

Atualização-Versão 1290.4 - novembro de 2019

Foi corrigido um erro na interação com o SKY Q (tremulação).
A detecção automática de HDMI foi aprimorada.
Otimização de memória para o NU7400 / 7500.
Foi corrigido um problema em que o freesync pode causar reinicializações.

 

https://eu.community.samsung.com/t5/TV/Aktuelle-Changelogs-f%C3%BCr-Samsung-TV-Updates-der-gro%C3%9F...

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antoniovidaljr
Explorer
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Anyone notice if the brightness increased?

Please see proof it got a nerf.  https://youtu.be/xfu53lnTuOM

 

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antoniovidaljr
Explorer
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https://www.samsung.com/uk/support/model/QE65Q7FNATXXU/ Bottom of page for Windows USB file or all other OS. Update-Version 1290.4 - November 2019 An error in interaction with SKY Q (flickering) has been fixed. Automatic HDMI detection has been improved. Memory optimization for NU7400 / 7500. An issue where freesync can cause reboots has been fixed. Download : http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=7023473... Firmware Update User Manual http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=7023475...

testdriver69
Pioneer
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@Smazza1970is HDMI-CEC Anynet running on your hdmi ports ?

when it its off turn it on and the tv should check the devices connencted to your TV once more.

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Smazza1970
Pathfinder
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Hi
Yes that is running I recently had to send my denon av receiver for repair and used my old Yamaha receiver the tv found it straight away and correctly named the hdmi 4 port. Then the denon returned from repair last week a d the TV was also able to identify that receiver correctly.
My next option I think is to disconnect the xbox one x from the power and the tv then remove the hdmi lead leave for 5 mins then plug it all back in and see if it then finds it.
Will update on my findings
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Rafael_39Br
Journeyman
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Guys, did the firmware solve the freesync problem?
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Gamer1
Explorer
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So far so good, not a reboot since the update is done... If IT stays this way I wont update no more just in case they mess it up again!

Smazza1970
Pathfinder
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Hi Rafael

I managed to put the firmware on Monday and since then played x box every evening and as yet no rebooting.
So fingers crossed it has worked
LT-Dan
Apprentice
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I concur, I installed the 1290 firmware 3 days ago, no reboots since then! I think they fix it guys!

Finger crossed because you never know, yet good job Samsung!

testdriver69
Pioneer
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no reboot, plenty hours on X

 

i call it solved ! merry christmas :face-with-tears-of-joy: