28-05-2019 09:31 PM - last edited 28-05-2019 09:32 PM
Hi, new to the forum.
My 4 month old 2018 Q9FN has started doing quick random reboots the last few days. It suddenly qoes black, displays the Samsung logo and then is back to the same input - takes about 3-4 seconds. So far it has only done so while using my Xbox One X (which is annoying), but at random times - 1 time each evening. I've reattached all HDMI cables and the One Connect cable, and setup all inputs from scratch. I have not done a full reset yet, although I guess that's the next step. I'm on the latest firmware.
Anyone experienced the same? Is this the fist sign of a faulty One connect box?
25-11-2019 07:25 PM - last edited 25-11-2019 07:26 PM
Já foi postada página de volta.
Atualização-Versão 1290.4 - novembro de 2019
Foi corrigido um erro na interação com o SKY Q (tremulação).
A detecção automática de HDMI foi aprimorada.
Otimização de memória para o NU7400 / 7500.
Foi corrigido um problema em que o freesync pode causar reinicializações.
25-11-2019 08:24 PM - last edited 25-11-2019 08:26 PM
Anyone notice if the brightness increased?
Please see proof it got a nerf. https://youtu.be/xfu53lnTuOM
25-11-2019 10:54 PM
https://www.samsung.com/uk/support/model/QE65Q7FNATXXU/ Bottom of page for Windows USB file or all other OS. Update-Version 1290.4 - November 2019 An error in interaction with SKY Q (flickering) has been fixed. Automatic HDMI detection has been improved. Memory optimization for NU7400 / 7500. An issue where freesync can cause reboots has been fixed. Download : http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=7023473... Firmware Update User Manual http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=7023475...
26-11-2019 08:25 AM
@Smazza1970is HDMI-CEC Anynet running on your hdmi ports ?
when it its off turn it on and the tv should check the devices connencted to your TV once more.
26-11-2019 10:06 PM
28-11-2019 08:30 PM
28-11-2019 08:43 PM
So far so good, not a reboot since the update is done... If IT stays this way I wont update no more just in case they mess it up again!
28-11-2019 08:47 PM
28-11-2019 08:47 PM
I concur, I installed the 1290 firmware 3 days ago, no reboots since then! I think they fix it guys!
Finger crossed because you never know, yet good job Samsung!
29-11-2019 07:04 PM
no reboot, plenty hours on X
i call it solved ! merry christmas