Q9FN random reboot

[Statherian]

Hi, new to the forum.

My 4 month old 2018 Q9FN has started doing quick random reboots the last few days. It suddenly qoes black, displays the Samsung logo and then is back to the same input - takes about 3-4 seconds.  So far it has only done so while using my Xbox One X (which is annoying), but at random times - 1 time each evening. I've reattached all HDMI cables and the One Connect cable, and setup all inputs from scratch. I have not done a full reset yet, although I guess that's the next step. I'm on the latest firmware.

Anyone experienced the same? Is this the fist sign of a faulty One connect box?

[EStag23]

Keep us posted on what they say.

[Buckwilder]

In my case I am not interested. The new version of my TV is the RU8000, which by all accounts is a downgrade over the TV I have - NU8000

We all have perfectly good hardware - and this is what drives me crazy. This should be an easy fix for Samsung, at least give us the option to roll back the FW.

[Jaca24j]

The only way out is anti-advertising and spamming Samsung profiles on Facebook. The problem appeared with the May software update. I have Q6 since November and everything worked well until May. I had remote diagnostics but no errors were found. Samsung pretends that there is no problem.

[Buckwilder]

Then let the social media harassment begin. I am going to check their FB page. Is it just a general FB page or is there one dedicated for Televisions? 

[Jaca24j]

https://www.facebook.com/Samsung-Smart-TV-474491972600056/

https://www.facebook.com/SamsungGlobal/

[Buckwilder]

Thanks I have requested to join the group.

Did you post this forum thread on their page as yet?

[Jrod301]

I would just post on their main page under whatever product they have showcased. Got a pretty quick response from them last time I did that. Unfortunately, they just directed me to tech support. And here I am still dealing with the issue.

im starting to think these TVs are like iPhones or androids, which can't be rolled back past a certain point. That would make sense as to why Samsung is ignoring this thread now. They can't roll it back and they don't know how to fix it. That's my guess.

[unrealtrip]

If Samsung doesn't get their act together and at the very least get a representative to start talking to people I think they'll be staring down a class action lawsuit.

[Masq]

Sorry everyone is still having this issue! I went through multiple repair visits with Samsung months ago. I also have the extended warranty with Geek Squad, which was $300. Geek Squad refused my claim because I could never "replicate" the issue during one of their 3 visits.

I then started going through Samsung. Got 2 replacement panels. this is actually a good thing because the previous panels were garbage and had lots more DSE and vertical bars where parts of the screen were brighter (another thing that the Geek Squad tech "couldn't see")

I basically just washed my hands of it, got fed up, and bought a Sony X900F. It's not as good overall as the Q8FN, but it has no DSE at all and no vertical bars. And the picture is still fantastic. 

if I do use the Q8FN any more in the back bedroom, it's with the VRR turned off. 
 
I don't expect Samsung to ever fix this issue

[Jaca24j]

No. But I spoke in the comments pasting a link to the topic you from the Samsung forum. This is probably the best method to spread the topic in the media.