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Purple patches on TV

Explorer
Okay the first person I talk to name was Alvin he took all my information down the next person I talked to his name was Philip he's the one that sent me the software update I don't have the girls name but I did talk to the last person name was Mark and he's the one that set up my courtesy visit and my repaire I got to them by going to samsung.com and using their phone number listed for technical support I just don't have it right now. All the people I talk to never really admitted to a manufacturing problem. The only person that mention that was a technician from ciber Electronics they're out of Atlanta or something close he's the one that said there was a manufacturer problem with one of the manufacturers of the panel. I believe his name was Chris or maybe mark I mean the truck he was driving had Samsung written all over the side of it. He took pictures of my screen I had two big purple patches had three more small ones just starting. He called Factory was talking to somebody at the factory and he said no problem bad panel will order you a new one I'll call you when it gets in 3 Days Later shows up at the house with the panel me and him take the TV down took him 20 minutes to replace it put it back up no more purple patches. And he guarantees the patches will not never show back up. And he said he was about 80 miles away from me so somewhere around Atlanta. CIBER electronics authorized Samsung warranty repair outfit their phone number 770 685 151 9 I think maybe the guy that came here his name was Mark.
Explorer
Well I bought mine Father's Day 2017 which I mean that was over a year ago I thought I had a year warranty maybe I had a two-year warranty I don't know but the fact is it's a manufactured problem and Samsung needs to take responsibility for it. And I was civil when I talk to him although I do remember mentioning that what all these thousands of posts I've been reading about purple patches it seems like somebody could get all these people together they could do some sort of class action suit or at least fill Facebook Twitter and all social media with so many negative complaints about Samsung they would have to do something about it
Explorer

Thanks for the info! I'm betting on it was under warranty as if mine was, they said they would of fixed it. LOL!

Explorer

 

Well I bought mine Father's Day 2017 which I mean that was over a year ago I thought I had a year warranty maybe I had a two-year warranty I don't know but the fact is it's a manufactured problem and Samsung needs to take responsibility for it. And I was civil when I talk to him although I do remember mentioning that what all these thousands of posts I've been reading about purple patches it seems like somebody could get all these people together they could do some sort of class action suit or at least fill Facebook Twitter and all social media with so many negative complaints about Samsung they would have to do something about it the telephone number that I contacted Samsung + 800 7 2 6 7864

Navigator

Well, I have the problem now for a year and it has not gotten any worse! Whatever happened was an one time event and the process does not seem to spread to other areas of the TV.  Obviously, there is some issue with the backlighting or color addresing of the pixels.  Of course, nothing stops the problem from re-occuring, as we simply have no idea what is causing it.

 

Another probem that has occured is the "smart" function.  Now, apps fail regularly such as YouTube and Netflix.  The app starts and it then fails immediately.  One would have to restart it (sometimes as much as three times) and it finally works!!  This does not bother me that much as the purple patches, but it is another point of failure!!

 

I have posted the issue on Facebook and I will keep posting it on other social fora.  I think that if other users do so, a good percentage of the public would eventually catch on to the problem and Samsung would pay some price for its aweful Quality Assurance and customer support!

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Apprentice

20190111_192226.jpg48ju6570

my 2.5 years old 48ju6570.  :/

 

Navigator

Wow, this problem is much more extensive than mine.  I think that this TV is done for, and it is time for a new one!!! 

Apprentice

5C3B044C-AD98-4B29-825D-75E0F800E4B8.jpeg

 

 

Forget my model but it’s 48” 4K I bought 4 years ago. The purple appeared one day years ago but depending on what you watch it can be tolerable but man it sux

 

Anyone with deep pockets thinking of getting the law involved? 

Apprentice
Also, does this only appear to be a "4K" issue?

Navigator

I think so.  I am certain that Samsung tried to push its technology to the market as quickly as possible and with as big a volume as possible.  The result was a number of substandard panels. 

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