04-11-2019 12:07 PM - last edited 04-11-2019 12:09 PM
Hi
I have a problem, recently purple/blue clouds are forming in dark areas.
It does not depend on the source as the menus are effected too.
I have uploaded a viedeo where the problem can be seen.
It seems that if I disable "Smart-LED" feature (I think its local dimming of some sort) the problem is gone.
Does someone else has this problem?
Thanks Matthia
04-11-2019 02:44 PM
Hi @Matthias83. Can you confirm the model number?
04-11-2019 02:47 PM
It is a UE43KS7580UXZG
06-11-2019 08:23 AM - last edited 06-11-2019 08:23 AM
I spoke to Samsung customer support. Without looking at my video the claim the panel is broken and needs to be replaced!! But I do not think the panel is broken because if I deactivate "Smart-LED" erverything works normal.
I think its an electronics problem... mainbord maybe!?
06-11-2019 01:22 PM
Could you clarify what you mean by 'deactivate Smart-LED' please, @Matthias83?