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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 10-07-2019 09:26 PM)
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100pat
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
Magpie90
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Sure. The discussion is re Too Dark Netflix videos as title shows. The link is from Sony but it relates to Netflix videos that have 4K issues as with the samsung 43 inch. Please note, it is stated that the link MAY help. It specifically mentions what to do when :

The Netflix Ultra HD app is not playing in 4K resolution.
The picture from a Netflix 4K stream is distorted.
Unable to get Netflix in 4K.

Although it relates to Sony it MAY apply to Samsung.
Good luck with a resolution for the resolution.
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ikramkhasim
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@Magpie90 wrote:
Sure. The discussion is re Too Dark Netflix videos as title shows. The link is from Sony but it relates to Netflix videos that have 4K issues as with the samsung 43 inch. Please note, it is stated that the link MAY help. It specifically mentions what to do when :

The Netflix Ultra HD app is not playing in 4K resolution.
The picture from a Netflix 4K stream is distorted.
Unable to get Netflix in 4K.

Although it relates to Sony it MAY apply to Samsung.
Good luck with a resolution for the resolution.

Thanks for sharing, but my issue at least and the bulk of what was discussed here does not relate to 4K, but to how Netflix presents HDR and how it seems incompatible to most Samsung TVs, resulting in dark images. The problem is not the resolution, but the dynamic range, which are two separate things. 

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UFC_FAN
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I just bought an 55RU7400 to replace my 8 yr old LG. I have them both setup side by side. The quality of the image is superior, but when I play HDR content on my Samsung and the same movie on my LG. The dark scenes are almost unwatchable even after messing with every option I can find, yet the LG looks fine. This sucks. I did a lot of research on TV's within my budget and got a great deal on the Samsung (supposedly a reputable brand with high praise), but I feel burnt! I should have spent the extra $ and got a newer LG 😞

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100pat
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UFC-FAN does the problem occur with e.g. Amazon and Youtube or just with Netflix?
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ikramkhasim
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@UFC_FAN wrote:

I just bought an 55RU7400 to replace my 8 yr old LG. I have them both setup side by side. The quality of the image is superior, but when I play HDR content on my Samsung and the same movie on my LG. The dark scenes are almost unwatchable even after messing with every option I can find, yet the LG looks fine. This sucks. I did a lot of research on TV's within my budget and got a great deal on the Samsung (supposedly a reputable brand with high praise), but I feel burnt! I should have spent the extra $ and got a newer LG 😞


What movie did you watch? I just watched Raising Dion and it was much better than other HDR content when it comes to dark scenes. You probably watched a Dolby Vision encoded film then, which Samsung apparently sucks at reproducing. 

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100pat
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ikramkhasim. Yes, I noticed that Raising Dion looked the same with and without HDR (both 4K) even though it claims to be in Dolby Vision. Which is unusual. So, either they are wrong or they have somehow tweaked the Dolby Vision so that it doesn’t give Samsungs indigestion :smiling-face:
Confusing!
ikramkhasim
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@100pat wrote:
ikramkhasim. Yes, I noticed that Raising Dion looked the same with and without HDR (both 4K) even though it claims to be in Dolby Vision. Which is unusual. So, either they are wrong or they have somehow tweaked the Dolby Vision so that it doesn’t give Samsungs indigestion :smiling-face:
Confusing!

@100pat Or perhaps it's finally in HDR10? I'd like to hope that Netflix has fixed this, but 'In the Tall Grass' says otherwise. Confusing indeed!

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Kellyw
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Hello,

 

After reading all the posts in this thread I've come to the conclusion we have the same issue with our Samsung TV and the built in Netflix app.  We decided to buy a FireStick 4k from Amazon and to our horror it has the exact same issue.  How can we disable this feature that causes washed out backgrounds and constantly changing brightness and darkness depending on which scene you are in?

 

Help please!

 

 

100pat
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Kellyw

If your problem is due to Dolby Vision, the only not very helpful answer I have is to send back the firestick and buy an AppleTV 4K instead. It probably costs 3 times as much but I think that at present you get 12 months of the Apple TV+ channel for free which is worth £60. This allows you to manually switch off HDR when a Dolby Vision video renders badly. (But retains 4K resolution)

You may be able to do similar with a firestick but I have no experience of one.

This is IMHO. Netflix or Samsung might bring out a fix tomorrow- or never :smiling-face:

 

ikramkhasim
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It's sad that we bought a Smart TV for the convenience of built in apps, but they cause more problems than spark joy.
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