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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 10-07-2019 09:26 PM)
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100pat
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
ikramkhasim
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@Peven wrote:

After more digging into the problem I came across a review for carnival row which stated, “it suffers from Netflix’s Dolby Hdr darkness issues.”  This was a site that reviews shows not TVs, so it got me thinking is it Samsung? 

If you search Netflix hdr or prime hdr overly dark scenes or somthing along them lines you’ll find a lot of people seem to have issues with every tv going. 

I appreciate Paul’s reply to my post but we can’t be all having faults of this level on shuch expensive TVs without Samsung acknowledging the issues. 

My tv is almost nine months old, unsure what options I have now? I’ve got the feeling I’m stuck with it unless I want to shed out another couple of grand, which at the time isn’t an option.

 

 has anyone had this issue with uhd disk? 

Ive never utalised  the uhd player I bought with the tv but I’m going to buy a movie just to see how the screen responds. 

 


I'm starting to feel the same way as I've seen people complain about the same issue on Sony and LG TVs too, which support Dolby Vision! And Prime for me never caused problems. Maybe it's just Netflix after all! 

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paul1277
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@ikramkhasim wrote:

@Peven wrote:

After more digging into the problem I came across a review for carnival row which stated, “it suffers from Netflix’s Dolby Hdr darkness issues.”  This was a site that reviews shows not TVs, so it got me thinking is it Samsung? 

If you search Netflix hdr or prime hdr overly dark scenes or somthing along them lines you’ll find a lot of people seem to have issues with every tv going. 

I appreciate Paul’s reply to my post but we can’t be all having faults of this level on shuch expensive TVs without Samsung acknowledging the issues. 

My tv is almost nine months old, unsure what options I have now? I’ve got the feeling I’m stuck with it unless I want to shed out another couple of grand, which at the time isn’t an option.

 

 has anyone had this issue with uhd disk? 

Ive never utalised  the uhd player I bought with the tv but I’m going to buy a movie just to see how the screen responds. 

 


I'm starting to feel the same way as I've seen people complain about the same issue on Sony and LG TVs too, which support Dolby Vision! And Prime for me never caused problems. Maybe it's just Netflix after all! 


If you do a search here for purple spots, or recording issues, or white spots, the list goes on. Samsung never admit to any issues because if they do then it opens the door for for owners to ask the retailers for refunds because it is now a know fault. The only time I gave seen here Samsung actually admit something was with the Ks series when it was advertised as being able to be able to control your internet if things. They promised customers that a free USB dongle would be given free sometime in the future. Never happened. The Ks was also sold as HLG compatible, yet the first time iPlayer broadcast 4K HLG it would not work on the Ks.  It was ages before Samsung admitted that  the iPlayer app on the Ks could not be upgraded to play 4k HLG on the Ks. 

As I have said the Ks 9500 HDR was great, the q9f awful. I went with the lg c8 and no problems with HDR, HLG, or Dolby Vision.  I will admit at first with lg the apl was to aggressive, causing the screen to dull in bright scene, but that was sorted with an update. I was lucky because I saw how good HDR is on the Ks, and the amount of people on these forums saying about issues with blooming and banding and I saw that on the q9f. I also tried the 8 K q900r and that went back due to recording issues, and the screen was just to bright, especially subtitles. My son said it was not good. Then the screen went like crazy paving. 

When you think about it when you buy a tv these days depending on quality control it is still a bit of a lottery. Millions of TVs are sold each year, so taking that into account the amount of people with problems you see is not that many.  Samsung have these forums for people to ask and complain  which they would prefer you do here and not on review sites. 

Have you rung Netflix and asked them about the issue, as they have a good telephone support, and their number is in the app. They can connect to the app remotely to check it. 

Paul

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100pat
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I made a feature request to Samsung asking if they could provide a way to switch their telly to 4K SDR when viewing Dolby Vision content. This is their reply. I don’t understand it but I think it is a way of saying “No!”

....

“please be advised that there's no settings from the TV that we can disable to affect the resolution of the programs from the applications such as Netflix. If you wish to downgrade the content's resolution you need to change this from the application itself, as well as enabling and disabling the HDR effect.”

....

Resolution?!

Note that I use an AppleTV box which I can manually switch down to SDR  for Netflix Dolby Vision content. Thus, losing the darkness but also the HDR benefits. 

ikramkhasim
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@100pat wrote:

I made a feature request to Samsung asking if they could provide a way to switch their telly to 4K SDR when viewing Dolby Vision content. This is their reply. I don’t understand it but I think it is a way of saying “No!”

....

“please be advised that there's no settings from the TV that we can disable to affect the resolution of the programs from the applications such as Netflix. If you wish to downgrade the content's resolution you need to change this from the application itself, as well as enabling and disabling the HDR effect.”

....

Resolution?!

Note that I use an AppleTV box which I can manually switch down to SDR  for Netflix Dolby Vision content. Thus, losing the darkness but also the HDR benefits. 


That sounds like definite "no" with a dash of "we won't help you". 

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Magpie90
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"as well as enabling and disabling the HDR effect"

 

In my Samsung 43 inch 4k 2019 model there appears to be no way of disabling the HDR effect. I can, of course , go to my 2009 model and choose a movie that is in HD not HDR. This is what I did with " Rotten" a most interesting doco on avocados. The interest was outmatched by the specatcular colour in HD ( not HDR ). When I watched the same show from Netflix on my 2019 model I got the much maligned dark vision. Would it not have been better to stick with my 2009 model?

Samsung need to be taken to task for this incredible shortfall in performance. Needless to say they will point the finger at Netlix ( or Stan ) but his is not good enough! I will be following up on this.

If any one in their wisdom knows how to turn off the HDR mode in a  Samsung 2019 43 inch model please share. Reminder, Sony 43 inch has the same issue.

ikramkhasim
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This is what I did with " Rotten" a most interesting doco on avocados. The interest was outmatched by the specatcular colour in HD ( not HDR ). When I watched the same show from Netflix on my 2019 model I got the much maligned dark vision. Would it not have been better to stick with my 2009 model?


That's strange. I got great colour and picture quality watching "Rotten" (well partly being bored halfway) in HDR, and didn't get any dark images on my NU7100. But yes, an option to turn off HDR would have been great.

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Peven
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Have you watched carnival row on prime? I think this may be the only show I’ve had issues with on prime. Certainly the one I noticed but as I mentioned the show reviews mentioned it had Netflix’s hdr darkness issues. 

 

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ikramkhasim
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@Peven wrote:

Have you watched carnival row on prime? I think this may be the only show I’ve had issues with on prime. Certainly the one I noticed but as I mentioned the show reviews mentioned it had Netflix’s hdr darkness issues. 

 


Nope, not me. I actually stopped my Amazon Prime sub so can't compare now. I viewed some YouTube HDR videos today on the built in app and no issues whatsoever. 

Magpie90
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ikramkhasim
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@Magpie90 wrote:

This link MAY help

 

https://www.sony.com.au/electronics/support/articles/00111030


I don't see anything in the link related to what's being discussed here. Care to point where you think this may help? Thanks.

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