10-07-2019 09:26 PM - last edited 08-10-2019 04:42 PM
Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it.
This means that you have to notice, or know, that the video you want to watch will be streamed in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this.
a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT. IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK. IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR.
a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )
Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar.
(May cause unwanted changes to other devices connected to the TV)
Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.
b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:
- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz
- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)
- Match Content > Range and Frame Rate both turned on.
Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE.
Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)
Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.
EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS.
EXPLANATIONS:
Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO.
Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!
Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys.
Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it.
Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?
Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!
EDIT: MY APOLOGIES FOR THE EDITS!
13-04-2020 12:54 PM
Just tried the trial version off Disney plus on Samsung Q7F and the 4k HDR looks dark, washed out on it...
13-04-2020 01:24 PM
Samsung for the love of god please let us disable the piece of ***** HDR.
25-04-2020 09:12 PM
Infuriating.
While Netflix doesn't support HDR10+ s, it's supposed to output plain HDR10 when Dolby vision is not available. I suspect it IS doing this (as the HDR info in te title slate says HDR, not Dolby Vision, as it does when it finds a DV capable tv, so I assume Netflix is outputting plain HDR10). But somehow, the image comes out all skewed especially in the darks..
Samsung PLEASE look into this. I get you are too stubborn to give us Dolby Vision, but this plain HDR10 misinterpretation issue is INFURIATING.
You DO get, we have NO WAY of watching 90% of all new Netflix content in any decent way do you?
30-04-2020 09:55 AM
30-04-2020 12:21 PM
01-05-2020 06:32 PM
I have a Sony TV and having the same dim picture with Netflix. Others with LG have the same as well.
The problem is only there with Dolby Vision content, not with HDR10.
I think the problem is that most sets are optimized for HDR10 since it is much more common but Netflix prefers Dolby Vision whenever possible for some reason. So the TV-s play the Dolby Vision content but since optimized for HDR10 it won't look good. Probably can't be optimized for both standards.
A confusing thing is that some Dolby Vision content from Netflix play nice e.g. Six Underground so might be optimization issue from Netflix too, i'm not sure.
My workaround is to use my laptop with the Netflix app in Win10 via HDMI. In Win10 you have to specifically enable HDR to use it so by default using the Netflix app will output 4K SDR with nice picture balance. If you turn HDR on the picture will be just as dim as with the TV's Netflix app.
02-05-2020 04:03 AM
@LetMeTurnOffHDR wrote:
We should make a class action law suit so they have to answer us.
The fix is here: https://www.youtube.com/watch?v=ov9niiau5x4
02-05-2020 04:15 AM
This worked for me too. Did it some time ago. HDR seems better but there are still scenes which are too dark even at maximum brightness.
The fix is here: https://www.youtube.com/watch?v=ov9niiau5x4
02-05-2020 05:00 AM
02-05-2020 05:01 AM