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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 24-11-2019 07:27 AM)
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100pat
Pioneer
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
hadamsen
Apprentice
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I have just learned (according to Forbes) that Disney+ will support Dolby Vision. Apple's streaming service also supports Dolby Vision and as is apparent from this thread, Netflix does too.

 

Samsung, you produce excellent tv's. However without Dolby Vision support, this will become irrelevant since the major content providers have chosen a different format than HDR 10+.

 

Please consider HDR 10+ sunk cost and support Dolby Vision. I am willing to pay some kind of fee for this service.

ikramkhasim
Pathfinder
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@hadamsen wrote:

I have just learned (according to Forbes) that Disney+ will support Dolby Vision. Apple's streaming service also supports Dolby Vision and as is apparent from this thread, Netflix does too.

 

Samsung, you produce excellent tv's. However without Dolby Vision support, this will become irrelevant since the major content providers have chosen a different format than HDR 10+.

 

Please consider HDR 10+ sunk cost and support Dolby Vision. I am willing to pay some kind of fee for this service.


I hope they can release a software update. It wouldn't make sense for us to buy a new TV if they ever decided to support Dolby Vision.

ikramkhasim
Pathfinder
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I noticed that if you play an HDR title and then go into picture settings and turn the brightness (as well as contrast) all the way up, it makes watching these titles easier. Downside to this is the image appears quite washed out. Tried it on 'Rattlesnake' which is by default dark even in daylight scenes.

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Arvid_
Explorer
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It's mind boggling that we're keep getting advised to call support numbers when it's an extremely well documented issue, and it's been around for ages. A simple acknowledgement like 'We see what you're talking about, we have no solution as of yet, but are looking into it' would even be better than this whole nonsense of silence, non responsiveness, and handing out support phone numbers. This is a major issue affecting basically all Samsung TV owners and should be addressed with high priority. Infuriating really..

ikramkhasim
Pathfinder
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@Arvid_ wrote:

It's mind boggling that we're keep getting advised to call support numbers when it's an extremely well documented issue, and it's been around for ages. A simple acknowledgement like 'We see what you're talking about, we have no solution as of yet, but are looking into it' would even be better than this whole nonsense of silence, non responsiveness, and handing out support phone numbers. This is a major issue affecting basically all Samsung TV owners and should be addressed with high priority. Infuriating really..


It's a classic tactic of shifting the blame to the consumer, who they always assume are too dumb to operate their products.

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hadamsen
Apprentice
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So I emailed Samsung yesterday regarding this, and I received this answer:

 

"Tak for din tilbagemelding,

 Dit TV kan desværre på nuværende tidspunkt ikke understøtte Dolby Vision.

 Vi har ingen information, om det kommer til Samsung TV.

Vi vil dog sende din feedback videre, og så må vi håbe at det kommer som en opdatering til dit TV"

 

For the non-Danish speaking among you it says "your tv doesn't support Dolby Vision at the moment. We have no information whether it will. We will however forward your feedback and hope for an update to your TV.

 

In my e-mail I specifically mentioned Netflix, Apple and Disney+ as Dolby Vision content providers and the fact, that Dolby Vision content is too dark on my Samsung TV.

 

So, Samsung, it's up to you now... 

zshue
First Poster
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Wish I would've seen this thread sooner.

 

Just spent two grand on a Samsung TV only to have it be unwatchable for certain streaming services, thankfully it's still within the return policy. Maybe in the future if Samsung decides to upgrade their products I'll go with them. Until then though: https://www.lg.com/us/dolby-vision-tvs/index

 

 

Magpie90
Pioneer
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Hi Zshue
Let us know how the TV performs ( if you purchase LG ). Interested in the Netflix and Prime picture performance in 4K UHD especially with any of the shows mentioned in this thread if you feel like it.
Thanks
Magpie

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Kellyw
Apprentice
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We are thinking of asking Samsung for a refund for this defect. Has anyone had success in returning their unit?

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Ionut_1
Journeyman
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Same problem here aswell with a Q7 purchased in 2017. The picture is briliant with normal content but when HDR kicks in on Netflix or Amazon prime it's way to dark to enjoy.

Thinking to call an engineer to have a look at it but I doubt that something can be done about it.

 

I'm hoping to get it replaced but will be tough i'd say because i've purchased it at the end of 2017.