Support

Open search

Possible Fix for Too-Dark Netflix Videos on Samsung TVs

Explorer

Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

77 REPLIES 77
Highlighted
Navigator

Netflix 4k displays fine on my samsung?

New Member

I have to same problem - when watching Netflix content, i.e. Stranger Things, the TV flickers and goes into a darker mode. I've turned off HDMI UHD Color Support in the External Devices menu on the TV and it forces Netflix to playback in non-HDR mode. Picture is fine in non-HDR.

 

Interestingly, even with HDMI UHD Color disabled in External Devices, my Nvidia Shield/Plex can still play HDR10 4K video files for some reason. But thankfully, Netflix respects this setting and plays at the brighter SDR level.

 

Something is wrong with Netflix and the brightness on Samsung TVs...

Explorer
Can you please give us some details as to your Samsung TV and your settings re picture?
Explorer
This is driving me nuts
Explorer

Me too!!

I have just bought the Samsung 43 inch 2019 RU 7100 model. A few points:
1. The remote is small but versatile ( universal ).
2. Netflix and Stan Apps are very low light in 4K movies. YouTube 4K excellent. Apple TV 4K ok.
3 Supports Airplay and Apple TV.
4. Very poor Alexa and Google Assistant voice control. My 2009 Samsung performed better with Chromecast.

My MAJOR concern is the very dark resolution on the Netflix and Stan Apps inbuilt on this TV. Needless to say I have contacted both companies and Samsung as well. No amount of troubleshooting and online remote management has solved this issue.Does anyone else have this issue that has a working fix?

Does anyone know of any store in Victoria where you can experience Netflix or Stan Apps in store? So far Sony Centre, JB and The Good Guys have failed to demonstrate these apps. Sony Centre is included because they have the same size Sony TV with those apps as well but I couldn't compare.

Explorer
I was watching "In the Tall Grass" on Netflix yesterday and could barely see anything in the night scenes. I regret choosing the NU7100 over the Sharp or Sony Android TV.
Explorer

The Tall Grass is outputted by Netflix in the Dolby Vision format of HDR. Most Samsung tellys are incompatible with this format. If using the telly's smart Netflix app, turn off HDR. If using an AppleTV, set the AppleTV to SDR. Remember to reset after watching. See first post in this thread for more info. 

Explorer
I am unable to turn off HDR using that setting because the Netflix app on the TV is not an "external device" and also there are only options to turn on or off with HDMI inputs. Unless there's something else I'm missing. TV is NU7100.
Explorer

@ikramkhasim wrote:
I am unable to turn off HDR using that setting because the Netflix app on the TV is not an "external device" and also there are only options to turn on or off with HDMI inputs. Unless there's something else I'm missing. TV is NU7100.

ikramkhasim: You are correct. I apologise. Maybe (?) it was possible to turn off HDR in the Netflix smart app on my old Samsung using the HDR+ setting in Expert Settings (EDIT: NO, I'M WRONG AGAIN!) but nowadays the only Setting to control HDR seems to be Input Signal+ which, as you point out, only seems to affect content input from an HDMI connection and not that from the telly's smart Netflix app . It would seem that the only way to turn HDR off for Netflix is to watch via an AppleTV or Firestick or similar (or perhaps a smart DVD player) I had a quick Google but although I found similar questions I found no solutions. I am sorry to have wasted people's time and will try to edit my original post in a way that doesn't add further confusion. 

 

Top Liked Authors