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Pixelated strip on TV

(Topic created on: 02-04-2020 08:30 AM)
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rha1982
First Poster
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Hello. I have a Samsung 49 inch MU7000 TV. The other day I turned it on and noticed the below stripe (circled) - it hasn't been bumped or damaged to my knowledge.

 

I've done a picture test, and everything seems fine on that - it's only when I use streaming services (Iplayer, Netflix etc).

 

Can anyone advise on how I might be able to fix this?TV.jpg

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SaudA
Troubleshooter
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Hi @rha1982

This will need to be inspected by one of our engineers, so a repair can be carried out. Please speak to our Team to get this arranged, the best way to speak to them at the moment is through our Live Chat service: http://spr.ly/61831tBxL
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