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PURPLE SPOTS on Samsung 4k LED UHD TV SCREENS

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Explorer

I agree 100% been in touch a waste of time mines out of warranty but tv only 2 yrs+ old it should not happen

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Black Belt 

@Mj65 wrote:

I agree 100% been in touch a waste of time mines out of warranty but tv only 2 yrs+ old it should not happen

 

Why don't you contact your retailer? If it is a known fault which it clearly is then you make a 2015 consumer claim against them, up to 6 years after purchase, you just need to show it is known fault, which these forums show it is. Go onto the thread ks owners refund more info thread and their are links and advice on how to get your free repair, replacement or refund taking in the time you have owned. 

Paul


 

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Explorer
Everyone who has the same problem should keep on at Samsung I am customer services are not good
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Explorer
Snap I’m having the same problem
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Black Belt 

@Mj65 wrote:
Everyone who has the same problem should keep on at Samsung I am customer services are not good

Have you informed you retailers, as well as Samsung, as it is the retailer who is responsible under the 2015 European Consumer law, not the manufacturer,like Samsung. Also remember if it is a known fault the retailer is responsible to provide a repair and if not successful, you can insist on further repairs, or replacement, or refund taking in to account usage. 

I put more info in the ks owners refund more info thread here. 

Paul

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Explorer
Had it out with Samsung a total waste of my time they won’t fix or replace I know my warranty has expired but the now 5purple spots on my 2 yr+ 4k tv SHOULD NOT HAPPEN ON A TV THIS AGE ***** cheap nasty products DONT BY SAMSUNG
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Explorer
Got a reply from Curry’s basicly pay £95 for a engineer to come out to check the problem can’t afford it
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Explorer
Me too
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Explorer

I have the same issue bt no joy from samsung

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Explorer
Ive sent a msg to the watchdog program on this subject you never know i may get a reply
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