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PS4 PRO and SAMSUNG TV combatablitly? (Black dropouts)

First Poster
Its cool. Thanks for helping. Just hope they come out with a fix. Either from Sony or Samsung regarding a firmware update.

Reddit seems to full of posts like mine.
First Poster

This problem is annoying as it seems to be random times when the tv blacks out and mine definitely blacks out for at least 5 secs which isn't alot I know but I bought the tv for gaming only really and can be a real pain playing games like H1Z1 and Battlefield 1 which are online shooters.. me and my friend both have Qe55q7fam 2017 models .. really hope this gets a fix

First Poster

Exactly the same as mine. Its too much of a coincinedence for this to happen to you and your friend. 

First Poster

Does anyone know if this forum is actually  moderated by actual Samsung employees who will look into this probkem or do I have to call them for help?

First Poster

Seems that you have to call them. I've private messaged you. 

First Poster

I'm having the same type of issue with my TV. The difference for me is when I turn on my PS4 Pro, the screen will go black for 1 to 2 minutes before coming up. No further problems after that. I have a 49 inch, 4k TV (don't remember the model #). I did not have this problem when I was running the regular PS4, this only started happening with the pro version. Any advice?

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CarlH Moderator
Moderator

Hi @JJE1313 . Have you tried a different HDMI cable? Since the previous messages on this thread, my friend tried a different one and this fixed the issue. 

First Poster

I have tried several. All of them are high speed HDMI. Problem persisted. I'm beginning to think this is a software/hardware compatability issue. Either Sony or Samsung need to step up and fix this. Preferably both would be nice.

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