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One Connect problem

First Poster

My Samsung UE55JU7000LXXN smart tv turns in standby the minute i link my One connect box. ( even without the HDMI etc.) I have tried a new cable but that was not the solution. Any suggestions anyone?20181204_154211.jpg


TracyR Moderator

Hey @Fred42


How long have you been having this problem? 

Where did you purchase your TV from?


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Say "hello!" and
Introduce Yourself, or virtually hangout in the Samsung Lounge

First Poster
I've had the problem for a week now. I have no garantee anymore ( allmost three years) My friend who has the same tv tested the one connectbox and it worked just fine sonthe problem is inside the television i'm afraid.
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