No Disney+ and can't sign into Samsung account.

[Vormulac]

Hi folks,

Like the rest of the planet, I signed up for Disney+ and tried to watch it this evening on my tv, but there is no app, only a DisneyLife app that doesn't do anything. I tried to update my apps but when I tried to log into my Samsung account I got the error message "Unable to connect to the server. Please try again later" (it is connected to the internet, I checked). I noticed that when I turned the tv on it's not announcing up in the top left corner that I'm logged into my account - it always has done in the past. Is there a problem that anyone is aware of concerning this? 
My tv is only a couple of years old, it's a UE48JU7000.

Thanks to anyone who might have an insight into this.

[CarloL · Accepted solution]

Hey @Vormulac! As this TV was manufactured in 2015, Disney+ won't be available to be downloaded I'm afraid. You can still use other devices to watch it though. 

[Vormulac]

Hi CarloL,

Thanks for solving this for me so swiftly. I've only had this tv a couple of years, can't believe it's effectively obsolete already! I've discovered I can watch Disney+ through the Xbox, so it's not a total disaster, just a bit inconvenient.

As a matter of interest, do you know why I might be getting the failure to log into my Samsung account via the tv? It's always worked in the past.

Thanks again!

[CarloL]

I wouldn't say that the TV is obsolete, it's just this specific app that is compatile only with TVs from 2016 onwards

Try these steps: unplug your TV from the wall socket > Wait 30 seconds, then plug your TV back in > Using your remote, turn your TV on. Also, what software version is your TV currently running on? You can find it here: Menu > Settings > Support > Contact Samsung.