22-01-2020 07:40 AM
Hi Everybody,
As I see the new ver. 1351.3 firmware has been released for 2019 series (RU series and others).
Do you know anything about the changelog? What's new?
(by the way.. is it possible to release divx codec in the future for these new models as before? )
Thanks
Zoltan
21-02-2020 04:38 PM
it seems more related to HDMI/ARC because not only do I have problem with Netflix, but TV does not recognize the PS4 connected via HDMI/ARC
21-02-2020 04:41 PM
21-02-2020 04:43 PM
21-02-2020 04:58 PM
My system was working perfect prior to this update, no issues whatsoever with Netflix or PS4......
21-02-2020 05:00 PM
21-02-2020 05:01 PM
21-02-2020 06:30 PM
Contacted live chat, they were absolutely useless. Then spent 30 mins talking to UK support call centre, remote connected to my TV, saw the issue with the locked sound setting in Netflix, response was not a known issue yet, talk to your amp manufacturer or Netflix. Useless!
22-02-2020 02:08 PM
According to tech support, there are "no reported issues with the firmware" wonder what rock they are hiding under....
22-02-2020 11:40 PM
Seem's i've fallen foul of this firmware upgrade too, Happened while i was working away, Now my Q70R soundbar does not work with the HDMI ARC for any sources.
This includes the Netflix App and SKY Q as a source
Now i am limited to using the TV sound instead of my Sound Bar. If i had realised the auto update feature was enabled, i would have turned it off from day one.
I have raised a ticket with Samsung support, lets see what they say...
25-02-2020 03:42 AM
Reply from Samsung :"Dear Fausto, This is regarding your recent contact with Samsung Live Chat Support. We understand you are facing HDMI-ARC connection issues after performing a software update on your TV. We would like to assure you that we do not have any such reported issues for the model of Samsung TV you are referring. As you have mentioned that reset already performed on TV and still you have connection issues, we recommend you wait for next firmware update or get the TV diagnosed by an authorized service centre. You may copy the below given link and paste in a new browser window to open a service request page. https://www.samsung.com/us/support/service/ You may contact Samsung Support for any further assistance if case you are not able to file a service request. Thank you. Samsung Online Support"