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New firmware released today for 2019 models - 1351.3

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First Poster

Same problem. Any solution yet??

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Apprentice
Yesterday got this update on my 58 Inches RU7100.
ALL FINE AFTER UPDATE
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Explorer
obviously you don't run an external receiver and netflix!
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Apprentice
i can confirm that no 5ghz on 1351 update
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Apprentice

Same problem too. Q67, no sound in Netflix via HDMI arc external amp after update due to DD+ being hardcoded setting and unable to change to DD or PCM.

 

Do Samsung monitor these forums, we need a fix. So frustrating!

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First Poster

Guys please contact Samsung support if u have issues with the update.

I called swedish samsung support several times and they seem to think im the only one with problems.

They are gonna "escalate" my support case but cant promise it will ever be sorted with a new update.

They even suggested me returning the tv.

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Explorer

I have the same issue with Netflix and automatically selecting DD+ with a receiver than can't play DD+. Connected via HDMI ARC on Q70R. 

 

EDIT : Am I right in saying that buying a newer receiver which DD+ will solve my issues? I'd be annoyed if I spent the cash and it still doesn't work

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First Poster

Just curious if anyone else on here is suffering from the lip sync issues this tv has with 5.1 sources.  I've been having to use an external hdmi switcher that sends audio seperately to my sonos playbar setup, which is beyond enfuriating. Went through the garbage with samsung support but they did nothing.  I received the 1351 update last night and thought wow maybe they addressed it!  so I hooked up my fios cable box and apple tv 4k directly to the one connect box and the lip sync was a little better but still not acceptable.  I dont understand how in this day and age this can be an issue.  Subsequently I have not noticed any other issues since installing the update.

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Explorer

Same problem here, Netflix out of commision, and so is my PS4, they had me factory reset, then go to BestBuy and get new HDMI cables, then switch to Optical, and finally said  "oh yeah, latest update is causing issues, we are going to have to send a technician on Monday".....

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Apprentice

This fixed DD+ sound issue with Netflix seems to be ONLY linked to Netflix? Maybe there is some incompatability issue between the firmware and the Netflix app?

 

I don't use Netflix but I do have Amazon Prime running via my Q70R. While watching that I am able to choose between PCM, DD or DD+ on the TV Sound options with sound going via HDMI ARC to my Onkyo receiver.

 

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