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New QE55Q9F with edge bleed

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First Poster

I have bought a week ago a new QE55Q9F television. It is a nice television and the one connect box is very nice.

But when i look at the edge of my screen on the left and right i see a small stripe of a light. Is this normal for a television with this price and quality?

https://www.dropbox.com/s/ww4vfgj42ck564h/20190206_175259.jpg?dl=0

 

Thanks for any answer.

Edit:

Adding an other picture.

https://www.dropbox.com/s/y28y70ks9aj1eja/20190208_192215.jpg?dl=0

 

7 REPLIES 7
ChrisM Moderator
Moderator

Hi @Mike1233.

 

We're unable to view the links you've supplied. Could you resend in a different format?

First Poster

Thanks for notising.

Is there something wrong with the jpg or with the link?

As jpg, other link.

https://drive.google.com/open?id=1oNJjBEj0H3JiKCiNLxmKpmwpzaT6DXJw

https://drive.google.com/open?id=1h6VvgZVfpfrhq4twTCdJoC57lwLiDtcE

Apprentice

I'm getting that it is "normal" or in an "acceptable" range for Samsing QC. It is worse on greys and reds I find. Turning down the backlight on this should help but it is a workaround rather than a fix. 

 

Not sure what can be done about it. If you are in an unacceptable range Samsung can replace it but you may find it's worse on a replacement like I did... it can sometimes be better just to live with it. 

 

Or go with another manufacturer, because Samsung have been really unhelpful with my issues with the TV. 

First Poster
Thanks for answering. I bought this tv new and is 1,5 weeks old now. When i buy a tv i want a good working tv . I have reported this to the shop and they wil call me in a few days, I have also emaild a repairshop for Samsung tv's and they say that it is a problem wiith the tv.
I let now overhere what has happend with this problem.
Apprentice
Looks like you got lucky with the response. Ive had two like this. Wont be buying Samsung again! Hope it is better on your replacement.
First Poster

Today they have brought another tv. The new one works just fine. The image quality is better than the one that is replaced.

So i am a happy man.

 

ChrisM Moderator
Moderator

Great to hear, @Mike1233! Thanks for letting us know.

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