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New Apple TV and Airplay firmware update not available?

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First Poster

Hi Chris,

 

Please could you get info on my issue below.

 

i am running 1262 but still can’t find the apple tv app.

 

my full model no is: QE65Q9FAM

Software version: T-KTMDEUC-1262.0, BT - S

 

please help!

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First Poster

Hello Chris, I am in the US shouldn’t I have access to the app with the current fimrware

 

NU55UN6900

1251.0

 

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First Poster

I downloaded 1270.3 for my Frame UE43LS003 which through various documents is a 2018 version, and should be compatible with the new Apple TV app, but after a hub reset I’m still not able to see the app. Is it released in the U.K. ? 

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First Poster

Another QE55Q7FAM user here. I've updated to firmware 1270.3 via USB (as the auto update insisted there was no update even though I was on 1262). 

 

Anyway it didn't make a difference. I've done the smart hub reset thing as well. Still no sign of the Airplay App being available. This TV should work right?

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First Poster
Is it available for UE40NU7120?
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Moderator
Moderator

Hi all,


We've got some answers for you.

 

@Katieam1 - We are currently working on enabling this functionality for your TV and it will be enabled via a firmware update in the near future.

 

@JonHeath1980 @Franki1 @CptGorn - These QLED models are 2017 models. You can check the year using the letters in your model codes. The 'FAM' at the end of your model code shows this is a 2017 model and will unfortunately not be eligible for the new features.

 

@Heckjr06 - The models that are eligible for the features are the NU7100 and above. Unfortunately, the 6900 model will not be eligible.



 Welcome to the Community! :smileyhappy:

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Apprentice
Ok Thanks!
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First Poster

Hi,

 

my model is Qe49Q7CAM. Would it mean it is not supported?

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Moderator
Moderator
That's right, @Mano2508.

The 'M' at the end of your model number means it's a 2017 model.


 Welcome to the Community! :smileyhappy:

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Apprentice

I live in the UK and have a UE49LS03NAUXXU TV - this is the 2018 Frame TV. But there is no update showing up on the Software Update option on it - it has software 1262 it says and there is no new software for it. I have looked and there is no Apple TV app in the app section. What am I missing? 

 

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