My5 & BBC not working on Samsung UE40MU6120

[FFDR]

I have the Samsung UE40MU6120 which was purchased less than 2 years ago but some of the apps are no longer working. 

BBC iplayer and My5 will not load programmes to watch on catch up. I can log in and view all the programs but when you select one to watch I get error message “oops something went wrong” I have re-started the smart hub and re-set the TV back to factory settings and they still don’t work. 

Is is anyone else having the same issue? 

[CarlH]

Hi @FFDR. Is your software up to date (the latest version is 1270.3)? This link will direct you to the download file where it can be downloaded to a computer and installed using a USB stick.  

Also, can you try resetting the Smart Hub? To do this go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000.

[FFDR]

Hi, thanks for your response. I have tried to the-set the smart hub and the-set the TV back to factory settings and still no luck! My updates are showing every thing is up to date as well 😒

[JAMES4578]

Hi @FFDR  An idea is to reset the Tv by switching off at mains for a few minutes, you may need to reinstall the apps to see if that makes any difference.

Some troubleshooting for both services here https://www.bbc.co.uk/iplayer/help/troubleshooting/tv-games-consoles/troubleshooting_tv_games

https://help.channel5.com/hc/en-gb/articles/213088365-Playback-errors-on-Samsung-TVs-and-Blu-ray-pla...

Possibly you may need to get in touch with Samsung Support https://www.samsung.com/uk/support/, if no joy Moderators may provide further advice.

[Tinbum]

I also have this on 3 of my Samsung Tv's that were ok a few weeks ago. I remember this happening a couple of years ago and Samsung sent out unreleased firmware on usb sticks.

[jimjo46]

i am also having problems getting my 5 on smart hub i can get all the rest bbci player itv hub 4 on demand i hope you can help