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My smasung tv won't connect to the internet, Error_exe_001 and Error_model_bind, tough the network status is fine


My samsung tv UE46ES6300 won't connect to the internet and would show these errors when i try to enter the web browser(Error_exe_001 and Error_model_bind ), and i looked it up on the internet and saw that a solution would be a software update. Looking at the tv setting, it is greyed out and it says that the function is not available. As i said the network status looks fine, the DNS is automatically detected, no issue, and no solution i found online looks helpful...

Here are some pictures(sorry for quality, windows phones are garbage):

WhatsApp Image 2019-01-12 at 21.45.26.jpegWhatsApp Image 2019-01-12 at 21.45.58.jpeg

TracyR Moderator

Hey @DanD


Check this thread out:


Do any of the steps work for you?


Sherlock 2.jpg
Say "hello!" and
Introduce Yourself, or virtually hangout in the Samsung Lounge

i Checked this threat and the solution did not help, i m trying other suggestions i found there
New Member

Hey, did you find a solution? I have the same problem on a TV I just bought... It worked for the last guy so I've contacted my ISP as that's the only difference I can see.

New Member

Hello there, I have the same problem. I tried everything and still can't connect. Is anybody from Samsung around that could help???

You can't go to set up because it's greyed out. We selected the option beneath set up which is support and from there you can select software update. The tv software updated itself and reinstalled 15 programs.20190609_111739.jpg


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