I have the same issue with my Q7FN model. Every 5 days approx the smart remote loses connection so I have to reset TV to its original settings as nothing else works and only then remote reconnects back again. Samsung that’s ridiculous... sort it ASAP it’s 2019 outside and your remotes are not working on your high end TVs
Hi, I have just bought a UE55NU7470 and have the same problem. The'One Remote' disconnects on a regular basis. Tried new batteries but this made no difference. Oddly, it will sometimes reconnect by itself whilst I have resorted to the standard remote.
My Samsung series 8 79inch loses connection with the remote while it's off so buttons on the remote don't work when I try to turn it on but removing the batteries for a second fixes it and it turns on, Samsung sent new remote which made no difference, I gave up in the end as they say reset this set that over and over and none of it helps it's clearly a TV issue whether firmware or hardware!