10-11-2018 01:25 PM
Every day or two my remote disconnects from my TV. Even pressing the return and forward keys it doesn't connect. I have to turn TV off unplug it, plug it in turn it on then it reconnects to the remote. I expected better on a high end TV.
13-05-2019 07:02 PM
I have the same issue with my Q6F. Only turning the tv off solves the issue.
19-05-2019 03:52 PM
I have the same issue with my Q7FN model. Every 5 days approx the smart remote loses connection so I have to reset TV to its original settings as nothing else works and only then remote reconnects back again. Samsung that’s ridiculous... sort it ASAP it’s 2019 outside and your remotes are not working on your high end TVs
20-05-2019 02:46 PM
Hi, I have just bought a UE55NU7470 and have the same problem. The'One Remote' disconnects on a regular basis. Tried new batteries but this made no difference. Oddly, it will sometimes reconnect by itself whilst I have resorted to the standard remote.
21-05-2019 05:09 PM
Well, Samsung support had me jump through various hoops before deciding that a new remote might help! Lets see!!
05-06-2019 09:25 AM
New remote arrived and it makes no difference. Still the same problem!
05-06-2019 08:22 PM
My Samsung series 8 79inch loses connection with the remote while it's off so buttons on the remote don't work when I try to turn it on but removing the batteries for a second fixes it and it turns on, Samsung sent new remote which made no difference, I gave up in the end as they say reset this set that over and over and none of it helps it's clearly a TV issue whether firmware or hardware!
12-06-2019 09:17 PM
My Series 8 55 does the same thing as well. Very frustrating.
13-06-2019 10:11 AM
Samsung have thrown the towel in with me! Told me to get the TV replaced by Currys.....guess what!? Currys have told me my TV is out of stock and will be intouch!!!
15-06-2019 11:03 AM
15-06-2019 12:07 PM
Then my question is without WIFI on the TV how will my phone etc. connect to the TV.