Support

Open search

Multi-Audio Output not available

First Poster

Hi, i have a tv model UN55MU7000 and a soundbar HW-J250 conected via bluetooth. I can select the soundbar or the speakers in the tv, but not both of them.

In Menu > System > Accessibility > Multi-output Audio is greyed out. I can not select it.

How can i solve this? thanks.

 

4 REPLIES 4
New Member

Having the same error! Can anyone help?!

First Poster

Hi folks, I have your ANSWER.

If you have a SKY, Virgin Media, BT TV, Blu-Ray player connected, the Multi-Audio Output will be disabled.  BUT this is NOT a problem !!  Leave it ALL attached & follow these steps to hard-of-hearing happier viewing !! 

FIRST: Pair your Bluetooth Headphones-

Turn on your Bluetooth headphones & on your TV remote: Menu / select Sound / select Speaker List / selects Bluetooth Audio Devices / select your Bluetooth headphones from the list and they will pair & connect.  You will hear sound ONLY on your Bluetooth headphones.  Don't worry !!  Here us how you get it on the TV Speakers at the SAME TIME as your Bluetooth headphones: 

1. Press SOURCE on your TV remote and select TV which takes you OFF your SKY / Virgin Media box and onto FREEVIEW !!

This step is VERY IMPORTANT !!

2. Select MENU

3. Select SYSTEM

4. Select ACCESSIBILITY

5. You WILL now see "Multi-output Audio" is enabled, so NOW select it and change from OFF to ON.  

The sound WILL now be audible through BOTH the TV Speakers AND your Bluetooth headphones.  There is ABSOLUTELY NO AUDIO TIME DELAY & sound perfectly matches TV Speakers and mouths on the screen.

Now all you need to do is press SOURCE & gi back ti select your SKY / Virgin Media & sound comes from TV Speakers AND Bluetooth headphones in PERFECT HARMONY !!

Took me MONTHS to figure this out for myself as the online support was rubbish.  These steps are the same to perfectly sound-synchronise your Bluetooth Soundbars / Home Cinema Systems via Bluetooth.

Good luck EVERYONE !! 

VERY pleased to help you ALL.

Kind Regards, Stewie Griffin.

First Poster

@guionbajo wrote:

Hi, i have a tv model UN55MU7000 and a soundbar HW-J250 conected via bluetooth. I can select the soundbar or the speakers in the tv, but not both of them.

In Menu > System > Accessibility > Multi-output Audio is greyed out. I can not select it.

How can i solve this? thanks.

 


Hi folks, I have your ANSWER.

If you have a SKY, Virgin Media, BT TV, Blu-Ray player connected, the Multi-Audio Output will be disabled.  BUT this is NOT a problem !!  Leave it ALL attached & follow these steps to hard-of-hearing happier viewing !! 

FIRST: Pair your Bluetooth Headphones-

Turn on your Bluetooth headphones & on your TV remote: Menu / select Sound / select Speaker List / select Bluetooth Audio Devices / select your Bluetooth headphones from the list and they will pair & connect.  You will hear sound ONLY on your Bluetooth headphones.  Don't worry !!  Here is how you get it on the TV Speakers at the SAME TIME as your Bluetooth headphones: 

1. Press SOURCE on your TV remote and select TV which takes you OFF your SKY / Virgin Media box and onto FREEVIEW !!

This step is VERY IMPORTANT !!

2. Select MENU

3. Select SYSTEM

4. Select ACCESSIBILITY

5. You WILL now see "Multi-output Audio" is enabled, so NOW select it and change from OFF to ON.  

The sound WILL now be audible through BOTH the TV Speakers AND your Bluetooth headphones.  There is ABSOLUTELY NO AUDIO TIME DELAY & sound perfectly matches TV Speakers and mouths on the screen.

Now all you need to do is press SOURCE & go back to select your SKY / Virgin Media & sound comes from TV Speakers AND Bluetooth headphones in PERFECT HARMONY !!

Took me MONTHS to figure this out for myself as the online support was rubbish.  These steps are the same to perfectly sound-synchronise your Bluetooth Soundbars / Home Cinema Systems via Bluetooth.

Good luck EVERYONE !! 

VERY pleased to help you ALL.

Kind Regards, Stewie Griffin.

First Poster

@Mercury wrote:

Having the same error! Can anyone help?!


Hi folks, I have your ANSWER.

If you have a SKY, Virgin Media, BT TV, Blu-Ray player connected, the Multi-Audio Output will be disabled.  BUT this is NOT a problem !!  Leave it ALL attached & follow these steps to hard-of-hearing happier viewing !! 

FIRST: Pair your Bluetooth Headphones-

Turn on your Bluetooth headphones & on your TV remote: Menu / select Sound / select Speaker List / select Bluetooth Audio Devices / select your Bluetooth headphones from the list and they will pair & connect.  You will hear sound ONLY on your Bluetooth headphones.  Don't worry !!  Here is how you get it on the TV Speakers at the SAME TIME as your Bluetooth headphones: 

1. Press SOURCE on your TV remote and select TV which takes you OFF your SKY / Virgin Media box and onto FREEVIEW !!

This step is VERY IMPORTANT !!

2. Select MENU

3. Select SYSTEM

4. Select ACCESSIBILITY

5. You WILL now see "Multi-output Audio" is enabled, so NOW select it and change from OFF to ON.  

The sound WILL now be audible through BOTH the TV Speakers AND your Bluetooth headphones.  There is ABSOLUTELY NO AUDIO TIME DELAY & sound perfectly matches TV Speakers and mouths on the screen.

Now all you need to do is press SOURCE & go back to select your SKY / Virgin Media & sound comes from TV Speakers AND Bluetooth headphones in PERFECT HARMONY !!

Took me MONTHS to figure this out for myself as the online support was rubbish.  These steps are the same to perfectly sound-synchronise your Bluetooth Soundbars / Home Cinema Systems via Bluetooth.

Good luck EVERYONE !! 

VERY pleased to help you ALL.

Kind Regards, Stewie Griffin.

Top Liked Authors