Just bought my second 4k hdr tv from samsung. Or so i thought. Both are 7000 series. this one being newer 2019 model UE43RU7020. It is a low end model granted. But it had HDR and 4k which i wanted.
No where can i find a HDR setting on this TV, its written on the box, just not on the software it seems. I can find it easily on my 2018 model, HDR works fine on that tv. This one just goes black screen or to source selection screen if i try to enable a hdr signal.
So im using the wrong type of hdmi cable i hear? that wouldnt remove any trace of a HDR setting on the #TV's software..... i have a feeeling the hdr option is missin which is naughty as this tv clearly staes hdr on the box and on the webpage i bought it from.
is there anyone else who has experienced this? can it be sorted remotely or is it a rplacement tv?
Many thanks guys
Thanks for replying
So you dont have any settings on your TV about HDR? i understand it could be automatic but if you also had some settings for it then it might mean mine is missing something. Also when i tried to turn on hdr in a game it just goes black or on to the source input screen. It didnt do that on my other 7 series tv.