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Missing Freeview channel

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I have two Samsung Smart TVs.  Freeview channel 45 (Film4+1) is in the channel list on UE32J5500 but LT24D390SW/XU tells me the channel does not exist!  I've done two new scans with the same result - how do I add Freeview channel 45 to this TV?

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Hi Sue

 

I have exactly the same issue between my 7000 series Smart TV and a much older set.

 

Unfortunately Film4+1 on Ch45 is only available on sets equipped with Freeview HD - this from Ch4's website:

 

Due to a change in the way that Film4+1 is broadcast on Freeview, unless you have a Freeview HD TV or set top box you will no longer be able to receive the Film4+1 service post Thursday 20 November. You will still be able to receive Film4 as normal on channel 15.

 

Unfortunately, we are aware that some viewers have already lost the +1 service, if you have an HD box, please try a retune, if you don't have Freeview HD, then I am afraid that the +1 service is no longer available.

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