03-02-2019 08:56 AM
Hello,
I'm wondering whether somebody else had a similar problem with theit TV. My MU6470 (UK model) has recently developed two black shadows at the bottom of the screen (please see attached photos with the black arrows indicting the area of the problem).
Any advice would be greatly appreciated.
Many thanks,
Vangelis
03-02-2019 11:37 AM
me ive had same problem i got the screen replaced and again same problem starting to occur. Looks like i will be back intouch with samsung. They will ask you to do screen test and send them the pictures of your screen showing the fault and if its in warranty they should send a engineer out to replace screen.
03-02-2019 11:44 AM
thanks @Punkdude1981
my tv is only 10 months old, spend all morning looking for my reciept from curry's. I'll contact Samsung first thing tomorrow morning.
04-02-2019 01:41 PM
Even more good news from Samsung!
Just got a phonecall and they are sending an engineer out to repair my TV!
However, if they need to replace the LCD panel, they only give 3 months warranty on the new part. Is that enough?
Sould/can I extend my TV's warranty?
26-06-2019 03:23 PM
Hi Vangelis
I also have this very same problem, sadly my television is out of warranty so I do not know what the outcome will be. I am disgusted that a piece of technology which is approximately 1 1/2 years old is now pretty much worthless as I am guessing to replace a screen is costly. Anyone else out there have this happen and it's out of warranty?
Thanks
Andy
05-03-2020 12:00 PM
Any joy on this? I've got a TV out of warranty which is disaplying similar issues across the bottom of the screen.
05-03-2020 01:21 PM
Hi @Tork_Curve
I had my TV's panel exchanged under warranty by http://www.thefxgroup.net (I'm in the U.K.) Their engineer was brilliant.
07-03-2020 10:42 AM
How long is it out of warranty?
If it's just over a year I rang them and kicked up a stink and they finally gave in and replaced the screen free of charge.
Friend of mine had his screen replaced and now the shadows are appearing on the replacement screen...pretty shocking really.
07-03-2020 11:41 AM
My replacement panel has also developed some shadows at the bottom over time but not as bad as the original one.
Replacement panels come with only 3 months limited warranty. Shocking!!
28-07-2020 10:14 AM
Hi,
I am having this shadows on the bottom of the screen more than year ago. I bought the TV on 26.12.2017.
Since I have extended warranty - 5 years, it is time to call the authorized service.
Model: UE49MU6402UXXH
Country: North Macedonia