Support

Open search

KS7500 keeps asking to check connect one connection when taken out of stand- by.

SOLVED
Apprentice

afternoon all.

as the subject line states, whenever i take my tv out of standby after it's been shut down overnight it now asks me to check the connect one is connected. needless to say - it is.

The only way i can clear it is to physically disconnect the cable from the tv and reconnect it.

All the channels are back in their places so it isn't losing anything stored.

Confusingly, if i put it in/out of standby after that, it seems to work ok.

 

many thanks

carl

2 ACCEPTED SOLUTIONS

Accepted Solutions
KellyM Moderator
Moderator

We've looked to our TV Experts for a little extra help with this one. We've sent you a PM with an update, be sure to pick up with us there!

 

 

Apprentice

apologies for anyone who requested an update from me, i have other things to be getting on with in my life than checking back on a now redundant thread issue.

 

the issue was resolved by Samsung, they replaced the mother board in my tv.

 

if you have the same issue, push for the same response i got.

15 REPLIES 15
EmmaS Moderator
Moderator

Hey Tebbo, can we call you Carl, or do you prefer Tebbo?

 

Has anything been changed on your TV recently? Which software version is it currently running on? Home > Settings > Support > Contact Samsung. 

 

 

Highlighted
Apprentice

Morning EmmaS

 

please see this thread from last week:

 

https://eu.community.samsung.com/t5/TV-Audio-Video/NEW-FIRMWARE-FOR-UE43KS7500U-IS-CORRUPT/m-p/14115...

 

since then, i have this connect issue.

 

regs

Voyager

As this happened after a Software Update we'd recommend a Reset to refresh your TV's settings.

 

Go to Settings > Support > Self Diagnosis > Reset.

 

Keep us updated! Smiley Happy

Apprentice

Afternoon JessL.

Resetting the tv system has had no affect on the issue - the problem remains.

i CAN confirm though that the issue will resolve if the connect one cable is disconnected from the tv OR the tv is put through a full power cycle (as opposed to being taken out of stand-by).

 

regs

tebbo

EmmaS Moderator
Moderator

When you reset your TV, did you do it with the One Connect box connected? 

 

We'd recommend doing the reset with everything disconnected, then plug it all back in afterwards :smileyhappy:

Apprentice

EmmaS

resetting the TV whilst the connect one was dis-connected has made no difference at all,  the issue remains.

i am seriously getting fed up with this TV and am on the verge of returning it to the vendor, these are not the sort of issues one would expect of a brand new unit.

 

 

regs

 

 

 

KellyM Moderator
Moderator

We've looked to our TV Experts for a little extra help with this one. We've sent you a PM with an update, be sure to pick up with us there!

 

 

Observer

I have the UE55KS7500 and I am having the same problem as the other members when i take the TV off standby I get the message check connection.Originally  I could press my sky button and tv and sky box would connect this no longer happens please help

 

julian

AntS Moderator
Moderator

Hi @jules66.

 

What's the current software version on your TV? Settings > Support > Contact Samsung. 

 

And does switching the Source back and forth make any difference?


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.

Top Liked Authors