15-12-2016 03:37 PM
afternoon all.
as the subject line states, whenever i take my tv out of standby after it's been shut down overnight it now asks me to check the connect one is connected. needless to say - it is.
The only way i can clear it is to physically disconnect the cable from the tv and reconnect it.
All the channels are back in their places so it isn't losing anything stored.
Confusingly, if i put it in/out of standby after that, it seems to work ok.
many thanks
carl
Solved! Go to Solution.
20-12-2016 06:12 PM
We've looked to our TV Experts for a little extra help with this one. We've sent you a PM with an update, be sure to pick up with us there!
13-06-2018 02:03 PM
apologies for anyone who requested an update from me, i have other things to be getting on with in my life than checking back on a now redundant thread issue.
the issue was resolved by Samsung, they replaced the mother board in my tv.
if you have the same issue, push for the same response i got.
15-12-2016 04:39 PM
Hey Tebbo, can we call you Carl, or do you prefer Tebbo?
Has anything been changed on your TV recently? Which software version is it currently running on? Home > Settings > Support > Contact Samsung.
16-12-2016 09:42 AM
Morning EmmaS
please see this thread from last week:
since then, i have this connect issue.
regs
16-12-2016 11:17 AM - last edited 16-12-2016 12:31 PM
As this happened after a Software Update we'd recommend a Reset to refresh your TV's settings.
Go to Settings > Support > Self Diagnosis > Reset.
Keep us updated!
19-12-2016 03:36 PM
Afternoon JessL.
Resetting the tv system has had no affect on the issue - the problem remains.
i CAN confirm though that the issue will resolve if the connect one cable is disconnected from the tv OR the tv is put through a full power cycle (as opposed to being taken out of stand-by).
regs
tebbo
19-12-2016 06:07 PM
When you reset your TV, did you do it with the One Connect box connected?
We'd recommend doing the reset with everything disconnected, then plug it all back in afterwards :smileyhappy:
20-12-2016 03:17 PM
EmmaS
resetting the TV whilst the connect one was dis-connected has made no difference at all, the issue remains.
i am seriously getting fed up with this TV and am on the verge of returning it to the vendor, these are not the sort of issues one would expect of a brand new unit.
regs
20-12-2016 06:12 PM
We've looked to our TV Experts for a little extra help with this one. We've sent you a PM with an update, be sure to pick up with us there!
03-02-2017 04:23 PM
I have the UE55KS7500 and I am having the same problem as the other members when i take the TV off standby I get the message check connection.Originally I could press my sky button and tv and sky box would connect this no longer happens please help
julian
03-02-2017 05:52 PM
Hi @jules66.
What's the current software version on your TV? Settings > Support > Contact Samsung.
And does switching the Source back and forth make any difference?