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KS7000 smart hub problems

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First Poster

Hi, the smart hub on my KS7000 keeps breaking.

 

Twice in the past week I have turned on the TV to find all the apps have disappeared, including the "Apps" app (which is where you install them). Restarting the TV / unplugging does not help, only by doing a "Reset Smart Hub" under the self-diagnosis menu does the Apps button return at which point I must re-download all apps (and login again etc).

 

This is what the home hub currently looks like:

 

IMG_20190206_115104.jpg

 

Has anyone else had this?

 

I believe my TV received a firmware update to 1231 in the past month, could that be related?

 

Thanks in advance!

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First Poster

I performed a factory reset and the problem hasn't reoccurred yet, I'll let you know or contact support directly if it does.

 

Thanks for the response.

3 REPLIES 3
ChrisM Moderator
Moderator

Hi @arangast.

 

Did you manage to get this sorted out or are you still having the same issue?

First Poster

I performed a factory reset and the problem hasn't reoccurred yet, I'll let you know or contact support directly if it does.

 

Thanks for the response.

Explorer

Firmware 1240

just done a factory reset

and am now even unable to turn my tv on with it bombarding me with tvplus adverts.

 

it just gets worse for the ks7000 series uhd TVs here in the uk. Not better. Worse 

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