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Explorer
Ah nuts! I had a feeling this would be far more complicated for me.

Ah well, I have already drafted the which tool letter and sent off a draft to citizens advice for back up.
I will contact Amazon customer services and see if I can get any direction from them as well.
Maybe I will have to contact Samsung and pass my complaint onto them also.
What channels do you recommend I go through with Samsung?

Everything helps I suppose.
Explorer

I see most are going with a B7, but what is the best Samsung replacement for a Ks7000 right now? I find the current range very confusing

Black Belt 

@Jcotts wrote:
Ah nuts! I had a feeling this would be far more complicated for me.

Ah well, I have already drafted the which tool letter and sent off a draft to citizens advice for back up.
I will contact Amazon customer services and see if I can get any direction from them as well.
Maybe I will have to contact Samsung and pass my complaint onto them also.
What channels do you recommend I go through with Samsung?

Everything helps I suppose.

You need to go through samsung customer support but under the law Samsung are not responsible,  its the retailers so if you are going for miss selling it would be your retailer and did they advertise what ever you are claiming and have you got evidence that they advertised it? 

Paul

Observer

After reading this thread for the last couple of weeks I've decided to persue Richer Sounds for a refund.
Did you use the Which tool to generate a letter to email them?

Black Belt 

@Shiftyllama wrote:

After reading this thread for the last couple of weeks I've decided to persue Richer Sounds for a refund.
Did you use the Which tool to generate a letter to email them?


Yes or just email them. 

Apprentice
Q7 is closest to KS7000 for Samsung, don't fall for QLED labelling on the Q6 though. It's peak brightness is poor.
Black Belt 
Please let us know how you get on.
Thanks
Paul
Explorer
Hmm, there was definitely a sentence describing the Smartthings tech in the product description originally.
Now they have the item as out of stock it no longer has the full description there, although it is still on the 55" models description.
That could be tricky, although the screen size has nothing to do with the functionality so I could argue that maybe.

I have just had a brief phone call with Amazon customer services and the lady I spoke to said that I could return the tv up to two years using their returns service (they deduct 3.99 or 4.99 for shipping - I could live with that) IF it was faulty. Now I told her that it was because of mis-selling, and she said 'yes but the functionality of the tv that you want to use doesn't work so from that desription it is faulty'

So, I know it's not quite the correct reason and not the path I wanted to go down, but maybe it gives me an option for a full refund, well minus the £5 max shipping
Black Belt 

@Jcotts wrote:
Hmm, there was definitely a sentence describing the Smartthings tech in the product description originally.
Now they have the item as out of stock it no longer has the full description there, although it is still on the 55" models description.
That could be tricky, although the screen size has nothing to do with the functionality so I could argue that maybe.

I have just had a brief phone call with Amazon customer services and the lady I spoke to said that I could return the tv up to two years using their returns service (they deduct 3.99 or 4.99 for shipping - I could live with that) IF it was faulty. Now I told her that it was because of mis-selling, and she said 'yes but the functionality of the tv that you want to use doesn't work so from that desription it is faulty'

So, I know it's not quite the correct reason and not the path I wanted to go down, but maybe it gives me an option for a full refund, well minus the £5 max shipping

They must have chanced their policy's as I got no where with them. Go for it. 

Paul.

Helping Hand

@Jcotts wrote:


I have just had a brief phone call with Amazon customer services and the lady I spoke to said that I could return the tv up to two years using their returns service (they deduct 3.99 or 4.99 for shipping - I could live with that) IF it was faulty. Now I told her that it was because of mis-selling, and she said 'yes but the functionality of the tv that you want to use doesn't work so from that desription it is faulty'

So, I know it's not quite the correct reason and not the path I wanted to go down, but maybe it gives me an option for a full refund, well minus the £5 max shipping

 

The only danger of that is that they could turn around and say that they'll "repair" it by giving you a shiny Smart Things Hub for free, and no refund.

I would still include a covering letter stating very clearly that as far as you are concerned, it's mis-selling. You've been told to follow their "faulty returns procedure", and whatever procedure they have is entirely administrative inside their company, but under The Law your reason for return is mis-selling.

 

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