Support

Open search

KS Owners refund

Black Belt 

@Jep_uk wrote:

@paul1277 wrote:

Here is the Which complaint tool for anyone who wants to see if they may have a claim,

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

Paul


I tried that tool, and when prompted about have I asked the retailer to replace or repair and if I click no it  tells me that the remedies are to ask for repair or replace. When i click 'yes' for the previous question it tells me I can only get a partial refund; I assume that this is due to me clicking the 'between 6 months and 6 years' for how long ago did I take ownership. 


I have just tried it and it worked. When you fill everything out it can give options with a tick to choose which option. Click it and then it asks for your details and then it will send you a ready made letter .

Paul

Explorer

I also came across the same thing. Basically just submit it with the "no I haven't asked for replacement" and the template they send with have a sentence such as "I therefore ask you to replace or repair my product". I just changed that sentence to "I would therefore like a full refund".

 

I think it's because the tool has no option for mis-selling. It's focused on faulty goods. The template letter is still good though, just needs a sentence changing. 

Helping Hand

@Kallb123 wrote:

I also came across the same thing. Basically just submit it with the "no I haven't asked for replacement" and the template they send with have a sentence such as "I therefore ask you to replace or repair my product". I just changed that sentence to "I would therefore like a full refund".

 

I think it's because the tool has no option for mis-selling. It's focused on faulty goods. The template letter is still good though, just needs a sentence changing. 


I would certainly be sure to mention the 2015 Law which requires retailers to refund. That template appears to come from the old, weaker, position where you had time limits, had to prove faults, etc. All of that is swept away with the 2015 law.

At the very least, ensure the word "repair" does not appear ANYWHERE in your letter.

 

Explorer

Hi guys, 

 

I bought my 49KS7000, 25th NOV 2016.

 

Obvioulsy not happy our TV dont support HLG and to me I bought a TV with "Future prof" HDR options and thats proven to not be the case.

 

What options do I have to seek a refund or replacement with Richer Sounds?

 

Any replacement would need to be as good for Gaming in HDR and also work with my Samsung Wireless Soundbar and subwoofer..

Black Belt 

All the info about options are on this thread at the beginning and throughout .

Paul

Explorer

I'm not sure I fully understand though, I've had a good read through and re date of purchase i'm not sure what I neeed to say.

 

Would appreicate a summary or some pointers

Black Belt 

@Eliotrw wrote:

I'm not sure I fully understand though, I've had a good read through and re date of purchase i'm not sure what I neeed to say.

 

Would appreicate a summary or some pointers


There is every thing you need from the start. Most people who expected to the smart things dongle and did not get as samsung miss sold it are going down that route. Fill in the which tool that's I have put on this or the last page and is also on the first page. There also some sample letters others have used with positive results. 

Explorer

But doesnt the date i purchased it render that complaint in valid? (too early)

Black Belt 

@Eliotrw wrote:

But doesnt the date i purchased it render that complaint in valid? (too early)


No under the 2015 European Consumer regs I think it is 6 years. Because you have not been able to enjoy the full use you are entitled to a full refund. If you look a few pages back a member who took it the alternative dispute resolution against Richer Sounds has won and now will get a full refund. Others have also reported full refunds from Richer Sounds. 

Paul

Navigator

@Eliotrw

When raising the complaint with richer sounds you have to mention that thier website stated that the television was IOT ready but because Samsung are not releasing the dongle to enable this feature they have misrepresented and that your entitled to a full refund. I bought my TV before you and still getting a full refund so don't worry about the time you purchased it.

Below is the link for your TV on the web archive page the day after you bought it.

https://web.archive.org/web/20161126142223/http://www.richersounds.com:80/product/tv---all/samsung/u...

The exact statement you want to point out on the webpage is-

Samsung SUHD TVs are IOT ready and allow you to create your very own SmartThings ecosystem
Experience a new world of possibilities as Samsung's SUHD TVs enable you to create your very own SmartThings ecosystem. With a wide variety of sensors and inputs work harmoniously with your TV you can control everything from lighting to heating, monitor your baby sleeping or check homework is being done all directly controllable from your SUHD TV.

I doubt you'll get much resistance from them as they have had quite a few of people complaining about this now. Your entitled to a full refund so don't accept anything less. You'll probably get a better deal if you exchange it but what you go for that is up to you. I have to say if you can afford the extra cost go for the OLED B7.

Top Liked Authors