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Black Belt 

Another thing to look for is the recording from the schedule. I had problems with both a KS9500 and the replacement Q9F in that it would record from the schedule for a couple of weeks and then stop working. They would still do time shift and record what you are watching.

If you do a factory reset it sometimes worked again but always stopped after a couple of weeks.

I had a new one connect and a replacement main board. Worked for a couple of weeks and then again stopped.

The challengies were also no Iplayer HLG, the smart dongle and no HDR10+.

Before I accepted the replacement I was informed of the recording issues problems from Samsung head office as shown,

 

"On 29 January 2018 at 16:44, UK President <*******> wrote:

Dear Mr ****

 

Thank you for sending a copy of your receipt as requested.

 

As previously mentioned in light of the various challenges that you are facing we would like to consider an exchange model for you, as advised this is pertinent to your specific situation.

 

However, prior to reviewing a suitable exchange we first do need to highlight that the scheduled recording issue is an on-going discussion with our Product Specialists in Head Office and HQ and thus any replacement may encounter similar issues.  In addition the Smart Things Extend is not a feature that was released and thus will not be available on any replacement.

 

We wanted to provide transparency ahead of further discussions but if you did wish to consider the exchange we would be happy to review and discuss further.

 

Regards

 

Sean Archer

Senior Customer Services Executive| UK & Eire

e: *******

t: +44 (0) 330 726 3932"

 

As I said the same thing happened with the replacement Q9F.

The picture was also not good so I asked for a full refund, and the money was in my bank account last Friday.

The recording function is an advertised part of this model and if it does not work it is a fault, which Samsung are having problems sorting.

Paul

Explorer
@Ramos049

If you just want your money back / store credit don't bother, it will complicate the issue, as there is still no official statement from Samsung on the i/Player - HLG issue. The Smartthings issue is set in stone and they will not deny it. in fact they will go out their way to help.
Black Belt 

@MC_Bladewrote:
@Ramos049

If you just want your money back / store credit don't bother, it will complicate the issue, as there is still no official statement from Samsung on the i/Player - HLG issue. The Smartthings issue is set in stone and they will not deny it. in fact they will go out their way to help.

I would agree as they have used that as a why to try to get out of miss selling, or as a delaying tactic. 

Navigator

@MC_Bladewrote:
@Ramos049

If you just want your money back / store credit don't bother, it will complicate the issue, as there is still no official statement from Samsung on the i/Player - HLG issue. The Smartthings issue is set in stone and they will not deny it. in fact they will go out their way to help.

@don't worry am just going to stick to the SmartThings issues. The other issues are just another reason why I want rid of this TV and why I will never buy a Samsung product again. Below is the message I'm going to send. Have mostly used @sneakyvtr email but unfortunatly I can't use the section 75 claim but hopefully mentioning ASA might help in preventing any push back.

 

Dear Sir/Madam

On the 19th August 2016 I purchased a UE65KS8000 television from your Cambridge store. When I purchased the television it was advertised by Richer Sounds on your website as:

"Samsung SUHD TVs are IOT ready and allow you to create your very own SmartThings ecosystem

Experience a new world of possibilities as Samsung's SUHD TVs enable you to create your very own SmartThings ecosystem. With a wide variety of sensors and inputs work harmoniously with your TV you can control everything from lighting to heating, monitor your baby sleeping or check homework is being done all directly controllable from your SUHD TV.”

Below are links to a copy of your website advertising this feature from the 14th August 2016 and the 2nd September 2016 to confirm it was present at the time of my purchase.

https://web.archive.org/web/20160814002510/http://www.richersounds.com:80/product/tv---all/samsung/u...
https://web.archive.org/web/20160902114357/http://www.richersounds.com:80/product/tv---all/samsung/u...

Samsung have gone back on this and stated that the USB device to allow the TV to be part of the SmartThings eco system will not ever be released and as such this is a breach of the 2015 Consumer rights act for misrepresentation.

Before I contact the Advertising Standards Authority (ASA) I wanted to do the right thing and inform you that I wish to exercise my right to a full refund as the TV was sold with misrepresentation, albeit not knowingly by Richer Sounds, however as the retailer my right to refund lies with you.

I have all the original packaging and am more than happy to return the TV to your Cambridge Store. I have attached a copy of my receipt so you can verify the purchase. I look forward to your response.
 
Kind Regards,

Explorer

wow thing my message was about 3 lines long , thats a bit  thourgh ;-)

 

Enjoy RS wont mess you around you will be fine.

Navigator

@MC_Bladewrote:

wow thing my message was about 3 lines long , thats a bit  thourgh ;-)

 

Enjoy RS wont mess you around you will be fine.


@and here's me thinking its too the point compared to @sneaktvtr email lol. Fingers crossed they don't mess me about. I do feel bad for Richer Sounds as it's not their fault Samsung has made promises that it hasn't kept. From now on I will be purchasing all my AV equipment from Richer Sounds as we need to support companies that treat their customers properly; obviously no Samsung stuff.

Explorer

I dont feel sorry for RS as i was made aware Samsung will be giving them refunds; the bit they are losing out on is administration costs and time.

 

However if you go ahead and spend with them again and pehaps even add more funds to upgrade it will go someway to offset that hense why they always say they they want you as a customer for life - I belive them. RS Customer service is second to none.

Navigator

@MC_Bladewrote:

I dont feel sorry for RS as i was made aware Samsung will be giving them refunds; the bit they are losing out on is administration costs and time.

 

However if you go ahead and spend with them again and pehaps even add more funds to upgrade it will go someway to offset that hense why they always say they they want you as a customer for life - I belive them. RS Customer service is second to none.


That's good to know, thought they were going to have to sell it on as a customer return and lose money. Going to ask for a refund as I've already purchased an LG OLED due to the light bleed issues and delays in repairing it. But will definitely be going back soon to purchase the new Panasonic UHD Bluray player, when it comes out, and also looking at getting a 4K projector as well. Have sent the email and will keep you informed on how it goes.

Explorer
They may try to offer store credit at first, beware you do not have to accept this, stick to your guns, explain the law for miss-selling says exchange for a TV equal to the specification you thought you was buying (samsung don't make one -your safe there) of full cash refund. They will agree just be assertive.

on a side point i got my LG OLED from RS and got 100 off retail and a "free" LG UHD Bluray player thrown in (LG UP970) So if you intend to buy, while your returning is the time to do a deal, as they will try to make you happy and of course its something for them to recoup expenses on I guess
Black Belt 

@MC_Bladewrote:
They may try to offer store credit at first, beware you do not have to accept this, stick to your guns, explain the law for miss-selling says exchange for a TV equal to the specification you thought you was buying (samsung don't make one -your safe there) of full cash refund. They will agree just be assertive.

on a side point i got my LG OLED from RS and got 100 off retail and a "free" LG UHD Bluray player thrown in (LG UP970) So if you intend to buy, while your returning is the time to do a deal, as they will try to make you happy and of course its something for them to recoup expenses on I guess

I would totally agree. Only R S have been helpful right from the beginning and have done their best to help. I have told as much on their  facebook page, and told them that these forums were singing their praise. So it might be worth while mentioning this when you go and buy from RS. And no I do not work for them, just impressed.

Paul

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