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KS Owners refund

Helping Hand

After watching a fair bit of Netflix HDR content over the weekend I am still very impressed with the picture quality of my 55KS7000 but software wise it's a pile of you know what.

Helping Hand
Right spoke to CAB and very interesting news for all the wrong reasons unfortunately.

 

They said Curry's cannot be held responsible for Samsung changing their mind because even though they advertised the smart thing extend it's not a legally binding contract.

 

Now if someone here could be so kind to also ask "Can Curry's absolve themselves  of responsibilty for an item which Samsung have decided never to sell" to see if we get consistent answers?

 

This is bit of a blow too be honest so I may just take up their offer of £150 and ask forthe Smart Thing Hub from Samsung too.

Explorer

Hi,

 

I have tried different things to get a refund but they say the techtalk website is not theirs. So they haven't given me anything, no refund neither partial refund. I have sent them the which? letter but they don't want to give me anything. I don't know what else to try because I know this is their responsability and Im on my right to have something from them.

Explorer
What retailer did you buy from? Did they advertise the SmartThings dongle?
Explorer

Sorry for not to mentioned that. It was from Currys. This one of their answers:

 

"Hi I***I've just had a response from the marketing team, I gave them all of the information about the TV to which they replied; The specific TV was never listed with a SmartThings hub on the product page We also don't create techtalk pages , this was created by another group of which we don't know. My apologies for this however I am unable to assist you further here, if there is anything I can assist you with please do let me know, thank you - ***"

 

and the website they say is not from them is:

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

you can see Currys is mentioned all around that website.

I don't know what else to do

Explorer

What model of TV do you have and what was your purchase date? We can use the internet archive to see what material was advertised around the purchase date of your set.

Explorer

Mine is 49KS7000 and was purchased on November 2016

Black Belt 

@ildeduuk wrote:

Hi,

 

I have tried different things to get a refund but they say the techtalk website is not theirs. So they haven't given me anything, no refund neither partial refund. I have sent them the which? letter but they don't want to give me anything. I don't know what else to try because I know this is their responsability and Im on my right to have something from them.


It will not be hard to prove that a web site that ends .curry.co.uk. It will not be hard to prove it's part of Curry's. Network. They are just trying it on. Are they saying it is not the stores or the company. Contact Citizens Advice. I have sent a complaint to the Advertising Standards Authority about Curry's advert, so waiting a response. They have offered someone £550 voucher's in compensation. More info in the blue planet 2  no hlg thread.

Paul

Explorer

I will try that. It would be helpful a partial refund but I think I should have a full refund or replacement. Thanks for your reply

Black Belt 

@paul1277 wrote:

@ildeduuk wrote:

Hi,

 

I have tried different things to get a refund but they say the techtalk website is not theirs. So they haven't given me anything, no refund neither partial refund. I have sent them the which? letter but they don't want to give me anything. I don't know what else to try because I know this is their responsability and Im on my right to have something from them.


It will not be hard to prove that a web site that ends .curry.co.uk. It will not be hard to prove it's part of Curry's. Network. They are just trying it on. Are they saying it is not the stores or the company. Contact Citizens Advice. I have sent a complaint to the Advertising Standards Authority about Curry's advert, so waiting a response. They have offered someone £550 voucher's in compensation. More info in the blue planet 2  no hlg thread.

Paul

 

I had another look at the site and it is def Curry's. You may have to look at court, which is not difficult and look on the this forum and you can see they have not denied misrepresentation. They will try every way to get out of it, but even this is a bit desperate. Suggest a letter to Curry's CEO and ask the question and inform him it will be used as evidence at court.

Paul


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