KS Owners refund - Page 17

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

paul1277 · ‎18-01-2018

@daleski75 wrote:
Dear *****,

Many thanks for the offer but under the 2015 Consumer Act I will be asking for a full refund or an equivalent tv to the value of the original purchase price which was £1399 the television you have offered is not in any shape or form the equivalent of the 55KS7000.

Kind Regards,

Dale

I must admit I am impressed how quick they getting back to you. They have only two options now, replacement or refund. Ibbet they will try a better replacement because that would cost them less. Or they may offer vouchers, but remember under the regs you are entitled to a refund, but it's your choice. Well done,

Paul.

daleski75 · ‎18-01-2018

@paul1277 wrote:
@daleski75 wrote:
Dear *****,

Many thanks for the offer but under the 2015 Consumer Act I will be asking for a full refund or an equivalent tv to the value of the original purchase price which was £1399 the television you have offered is not in any shape or form the equivalent of the 55KS7000.

Kind Regards,

Dale
I must admit I am impressed how quick they getting back to you. They have only two options now, replacement or refund. Ibbet they will try a better replacement because that would cost them less. Or they may offer vouchers, but remember under the regs you are entitled to a refund, but it's your choice. Well done,
Paul.

I think they just want to get rid of me now lol

paul1277 · ‎18-01-2018

@daleski75 wrote:
@paul1277 wrote:
@daleski75 wrote:
Dear *****,

Many thanks for the offer but under the 2015 Consumer Act I will be asking for a full refund or an equivalent tv to the value of the original purchase price which was £1399 the television you have offered is not in any shape or form the equivalent of the 55KS7000.

Kind Regards,

Dale
I must admit I am impressed how quick they getting back to you. They have only two options now, replacement or refund. Ibbet they will try a better replacement because that would cost them less. Or they may offer vouchers, but remember under the regs you are entitled to a refund, but it's your choice. Well done,
Paul.
I think they just want to get rid of me now lol

When they offer a full refund they will be rid of you. I think it's interesting their responses to limit their costs. I was really impressed with their advice to accept Samsung's offer, what a joke. The refund is on it's way, just have to decide on your new telly.
Paul

daleski75 · ‎18-01-2018

Curry's are not listening!

Dear Mr *****,

Thank you for your response.

Whilst I understand your disappointment with this, the TV was advertised based on the description given to us by the manufacturer and due to the age of the product, and that the TV is now out of warranty, I would be unable to comply with your request to receive a full refund or a replacement to the value of the original purchase price.

My offer would remain the same. You can either be sent a SmartThings hub from Samsung and we will provide you with discount to the value of £150, or we can offer you an in store payment voucher to the value of the suggested Panasonic replacement to enable you to make this purchase in your local branch.

Please let me know if you would like to reconsider this offer.

paul1277 · ‎18-01-2018

@daleski75 wrote:
Curry's are not listening!

Dear Mr *****,

Thank you for your response.

Whilst I understand your disappointment with this, the TV was advertised based on the description given to us by the manufacturer and due to the age of the product, and that the TV is now out of warranty, I would be unable to comply with your request to receive a full refund or a replacement to the value of the original purchase price.

My offer would remain the same. You can either be sent a SmartThings hub from Samsung and we will provide you with discount to the value of £150, or we can offer you an in store payment voucher to the value of the suggested Panasonic replacement to enable you to make this purchase in your local branch.

Please let me know if you would like to reconsider this offer.

Last ditch attempt. I response could go like this.

I take it you are aware of the Oct 2015 European Consumer regs?

It is quite clear that if the retail advertises something it does not matter where they got the information, it is the retailers responsibility, not the manufacturer.

There are no time limits to make a claim apart from the 6 years.

Your failure to offer a full refund is a clear breech of said regs and you are quite aware that if you force me to court I will be claiming all costs.

Like I said they are playing for time, I am surprised how quick they are getting back.

Paul

daleski75 · ‎18-01-2018

@paul1277 wrote:
@daleski75 wrote:
Curry's are not listening!

Dear Mr *****,

Thank you for your response.

Whilst I understand your disappointment with this, the TV was advertised based on the description given to us by the manufacturer and due to the age of the product, and that the TV is now out of warranty, I would be unable to comply with your request to receive a full refund or a replacement to the value of the original purchase price.

My offer would remain the same. You can either be sent a SmartThings hub from Samsung and we will provide you with discount to the value of £150, or we can offer you an in store payment voucher to the value of the suggested Panasonic replacement to enable you to make this purchase in your local branch.

Please let me know if you would like to reconsider this offer.
Last ditch attempt. I response could go like this.
I take it you are aware of the Oct 2015 European Consumer regs?
It is quite clear that if the retail advertises something it does not matter where they got the information, it is the retailers responsibility, not the manufacturer.
There are no time limits to make a claim apart from the 6 years.
Your failure to offer a full refund is a clear breech of said regs and you are quite aware that if you force me to court I will be claiming all costs.
Like I said they are playing for time, I am surprised how quick they are getting back.
Paul

Dear *****

I appreciate the prompt replies and as per my previous email the television you have offered is not to the same specification of my original purchase and is in fact a down grade.

If this is your final stance on the matter I will be forced to take this all the way to the small claims court.

Please do not forget the consumer rights act 2015 has statutory rights of a full refund or replacement should not be to my detriment which your offer is to my detriment.

I urge you to reconsider your offer.

Kind Regards,

Dale

daleski75 · ‎18-01-2018

Need some help guys... how does this look before I send it?

Dear *****,

To clarify my position a bit more clearly this is not a case of faulty goods this is a clear case of misrepresentation which by the Consumer Rights Act of 2015 entitles me to either a full refund of £1399 or an equivalent specification of a current model tv which matches the 55KS7000 as I have stated previously the Panasonic TX-55EX580B is clearly not an equivalent specification.

The warranty and the age of the product have no standing with offering a much worse television and as I have stated it MUST be an equivalent television or a full refund.

Because of the above I will now be exercising my legal right to ask for a full refund or an equivalent of £1399 in-store voucher and if what you stated is your final say in the matter I will be contacting the citizens advice bureau as well as trading standards to inform them both that Curry’s are breaking the law by not following the Consumer Rights Act 2015 for misrepresentation and a legal notice for a full refund will then be served.

Kind Regards,

Dale

paul1277 · ‎18-01-2018

@daleski75 wrote:
Need some help guys... how does this look before I send it?

Dear *****,

To clarify my position a bit more clearly this is not a case of faulty goods this is a clear case of misrepresentation which by the Consumer Rights Act of 2015 entitles me to either a full refund of £1399 or an equivalent specification of a current model tv which matches the 55KS7000 as I have stated previously the Panasonic TX-55EX580B is clearly not an equivalent specification.

The warranty and the age of the product have no standing with offering a much worse television and as I have stated it MUST be an equivalent television or a full refund.

Because of the above I will now be exercising my legal right to ask for a full refund or an equivalent of £1399 in-store voucher and if what you stated is your final say in the matter I will be contacting the citizens advice bureau as well as trading standards to inform them both that Curry’s are breaking the law by not following the Consumer Rights Act 2015 for misrepresentation and a legal notice for a full refund will then be served.

Kind Regards,

Dale
Sounds go, it mentions all the points.
Paul

daleski75 · ‎18-01-2018

Sounds go, it mentions all the points.
Paul

Sent the email now I don't think I can anymore clearer.

rosscouk · ‎19-01-2018

Very interesting how this is going. Funnily enough, I got a reply from JL just after I posted my last response - It reads

Dear Mr *****,

I am writing to you in regards to your Samsung UE49KS8000 Smart TV and the missing Smartthings Extend USB adapter.

Please accept my sincerest apologies for this television being delivered without the necessary parts.

As the order is older we have requested the help of our buying office so that we can resolve any outstanding issues and get the parts required so that you can use your television to its full capacity.

In order for us to do this, may I ask that you provide us with the serial number from your TV. Once we have this I have been advised to pass it along to our Buying Office who will deal directly with Samsung to get resolve your case.

We ask that you contact us with this information at your earliest convenience.

Yours sincerely,

Any thoughts on my reply? I assume there is no issue with sending the serial number. I wonder if I should remind them of anything at this point e.g. 6 year limit, not the manufacturers responsibilty but theirs, that I am seeking a refund for misselling. Anything else?