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Apprentice

Hi,

 

Anyone had any luck with Samsung directly? Mine was bought directly from Samsung (infact was a replacement for my original tv which went faulty from Samsung)

 

Any help is much apreciated.

 

Thanks.

Black Belt 

@Inconceivable wrote:

Hi,

 

Anyone had any luck with Samsung directly? Mine was bought directly from Samsung (infact was a replacement for my original tv which went faulty from Samsung)

 

Any help is much apreciated.

 

Thanks.


Yes I bought from Amazon and Samsung eventually gave me a full refund.  I dealt with the UK CEO office as the customer support was not much use. All details on page 3 I think of the ks refund more info thread. 

Paul 

Navigator

That would presumably only be if you originally bought a ks series though. If it was a warranty replacement for a non ks series tv I don’t think you would be eligible for anything 

Black Belt 

@Tannoy20 wrote:

That would presumably only be if you originally bought a ks series though. If it was a warranty replacement for a non ks series tv I don’t think you would be eligible for anything 


The main reason I got the ks9500 replaced by Samsung was due to it not doing scheduled recording. Samsung offered to replace with the q9f,  but told me that the scheduled recording was a known unfixable issue and could affect the Q9F. The Q9F also failed on recording. They dont tell you that when you buy the tv.  Also the picture was awful blocking HDR was duller than SDR. It was also blooming and had a shadow all around the edge.  Bit like looking through a tube.  Samsung said it was within spec,  but agreed to give me a full refund. If your telly has that fault it normally works for a couple of weeks then stops. It would record what you are watching and do time shift. They did try to blame the USB drive and then my aerial,  and then the actual broadcasters multiplex. Thing is I also have an older 32 Samsung smart TV which records perfectly, and a freesat recorded which also works perfectly,  so they could not fob me off and I could question their silly excuses. 

Paul

Apprentice

Hi,

 

My problem is kinda different, my 65KS8000 was a replacement of my 65JS9000 as when it went faulty they were no longer producing the model and they replaced it.

 

Since then my 65KS8000 has had its front panel replaced due numerous bright white glow spots appearing on the edge of the screen in random places. It’s been just under three months since this has happened and I’ve started getting faint white spots again in random areas no where near as bad as they were when the panel was replaced the but I can see three spots which I’m sure will just get worse and worse over time as that’s what happened before, no longer under warranty of course!

 

Apparently this is is a known issue but yeah a bit stuck so was looking quite closely at this thread and asked. I’m not convinced with the model anymore :(

 

Thanks again for any help and hope that provides more detail as to my original question.

 

 

Black Belt 

@Inconceivable wrote:

Hi,

 

My problem is kinda different, my 65KS8000 was a replacement of my 65JS9000 as when it went faulty they were no longer producing the model and they replaced it.

 

Since then my 65KS8000 has had its front panel replaced due numerous bright white glow spots appearing on the edge of the screen in random places. It’s been just under three months since this has happened and I’ve started getting faint white spots again in random areas no where near as bad as they were when the panel was replaced the but I can see three spots which I’m sure will just get worse and worse over time as that’s what happened before, no longer under warranty of course!

 

Apparently this is is a known issue but yeah a bit stuck so was looking quite closely at this thread and asked. I’m not convinced with the model anymore :(

 

Thanks again for any help and hope that provides more detail as to my original question.

 

 


You still have the same consumer rights with a replacement. It still must work as advertised and if it is the same fault you and a known issue you could ask for a refund. Also the fault is not now but when you first reported it.  This is to limit the amount they may take off a refund due to use. 

Paul 

Explorer

@Inconceivable wrote:

Hi,

 

My problem is kinda different, my 65KS8000 was a replacement of my 65JS9000 as when it went faulty they were no longer producing the model and they replaced it.

 

Since then my 65KS8000 has had its front panel replaced due numerous bright white glow spots appearing on the edge of the screen in random places. It’s been just under three months since this has happened and I’ve started getting faint white spots again in random areas no where near as bad as they were when the panel was replaced the but I can see three spots which I’m sure will just get worse and worse over time as that’s what happened before, no longer under warranty of course!

 

Apparently this is is a known issue but yeah a bit stuck so was looking quite closely at this thread and asked. I’m not convinced with the model anymore :(

 

Thanks again for any help and hope that provides more detail as to my original question.

 

 


These white spots you talk of seem to be the same problem I have which are getting worse. Can you tell me more about the panel replacement ie do they send someone to look at it first and how long does the process take.

Navigator

I'm not sure, will that be true though? If someone bought the 65JS9000 (which presumably wasn't advertised with smartthings extend? I'm actually not sure on this one?), then it was replaced with a KS due to the JS being faulty, wont it fall back on the fact the KS does everything that was advertised of the JS?

 

You should obviously be able to get any faults fixed, and if it keeps going faulty could argue for a refund then, but I'm not sure if you would be able to go with misrepresentation in this case? Happy to be proven wrong.

Black Belt 

@Tannoy20 wrote:

I'm not sure, will that be true though? If someone bought the 65JS9000 (which presumably wasn't advertised with smartthings extend? I'm actually not sure on this one?), then it was replaced with a KS due to the JS being faulty, wont it fall back on the fact the KS does everything that was advertised of the JS?

 

You should obviously be able to get any faults fixed, and if it keeps going faulty could argue for a refund then, but I'm not sure if you would be able to go with misrepresentation in this case? Happy to be proven wrong.


I agree that I do not think you have a chance on the misrepresentation as the js was never advertised with that function. But if it is known fault and show that,  then you can claim faulty goods for up to  6 years.  The retailers can deduct for use,  therefore you insist it was faulty from the first repair. 

Paul 

Apprentice
Hi,

I had to do the following steps:
- Contact Samsung support (did this through live chat) and explained the fault, went through some basic picture test diagnostic screens on tv
- Then checked if the tv is under warranty
- Asked me to send pictures of the issue with supporting proof of purchase
- Sent the job off to one of their authorized repair people (in my case Martin Dawes) .
- They came out within three days and completed the swap out of the front panel in approx 1 hour, took pictures of proof purchase, left me with some paperwork and that was that.

Hope that helps
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