KS Owners refund - Page 145

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

yannis_i · ‎01-08-2018

That is excellent news, I was on the stage that I received the letter of Deadlock from JL and have not gone the Small Claims route yet.

Let's see if there will be any resolution. I will also wait for a potential phone call, then nudge them by e-mail. I agree now that with so many precedents for a refund it will be incredibly hard for them to prove the opposite in Small Claims.

Yannis

En1gma111 · ‎01-08-2018

So had my first bit of movement from Currys this morning.

Reveiced a call from their CEO office appologising for all the rubbish i'd been told about only being able to claim within 30 days of receipt of the product.

They have agreed that the mis-representation happened and after consulting with their legal department have offered similar to options that i've read in earlier posts. They have offered a 10% refund of the ammount if I keep the television or a £700 refund if I return the television based on the fast that the television was 'fulfilling it's primary purpose'.

My response to her on the phone was that the Customer Rights Act 2015 clearly stipulates that an act of misrepresentation does not allow for a reduction based on usage the same way that a fault does.

She is going to draft this response into an email and i've requested an address for a letter of intent for small claims court action to be sent to.

At least it feels like there's movement.

paul1277 · ‎01-08-2018

@En1gma111 wrote:
So had my first bit of movement from Currys this morning.

Reveiced a call from their CEO office appologising for all the rubbish i'd been told about only being able to claim within 30 days of receipt of the product.

They have agreed that the mis-representation happened and after consulting with their legal department have offered similar to options that i've read in earlier posts. They have offered a 10% refund of the ammount if I keep the television or a £700 refund if I return the television based on the fast that the television was 'fulfilling it's primary purpose'.

My response to her on the phone was that the Customer Rights Act 2015 clearly stipulates that an act of misrepresentation does not allow for a reduction based on usage the same way that a fault does.

She is going to draft this response into an email and i've requested an address for a letter of intent for small claims court action to be sent to.

At least it feels like there's movement.

Typical of Curry's to still try it on. It is a big deal in that they are admitting misrepresentation and it would be great if you could post that email on here as evidence. There must be something in the works with John Lewis offering full refunds. It may be worth pointing that out to them.

Paul

Timdog · ‎01-08-2018

@En1gma111 wrote:
So had my first bit of movement from Currys this morning.

Reveiced a call from their CEO office appologising for all the rubbish i'd been told about only being able to claim within 30 days of receipt of the product.

They have agreed that the mis-representation happened and after consulting with their legal department have offered similar to options that i've read in earlier posts. They have offered a 10% refund of the ammount if I keep the television or a £700 refund if I return the television based on the fast that the television was 'fulfilling it's primary purpose'.

My response to her on the phone was that the Customer Rights Act 2015 clearly stipulates that an act of misrepresentation does not allow for a reduction based on usage the same way that a fault does.

She is going to draft this response into an email and i've requested an address for a letter of intent for small claims court action to be sent to.

At least it feels like there's movement.

I emailed them last night asking for an address to send a letter of intent. They provided the address but told me it needs to come from “a legally trained representative”. I see that as intimidation.

En1gma111 · ‎01-08-2018

Here is my full response from Currys...

Dear Mr James,

Thank you for your email dated 31st July 2018 addressed for the attention of our Chief Executive Officer, Alex Baldock. As part of the CEO Support Team, your correspondence has been passed to me to investigate and respond. Further to our telephone conversation, I am putting my response in writing, as requested.

I am sorry that you are unhappy that Samsung have decided not to proceed with introducing the SmartThings dongle that they previously advertised. I can confirm that we are aware of the current issue and have consulted out Legal team regarding this.

They have confirmed that as the television is fulfilling it's primary function, we are not obliged to offer you a full refund, as you have requested. However, I can offer you two resolutions, as I advised during our conversation.

If you wish to keep the television, we can offer you a £125.00 Payment Voucher, which can be redeemed in store for any goods or services within a 2-year period. Alternatively, I can offer a contribution of £700.00 towards a replacement unit, based on the original purchase price and the age of the unit, in relation to its anticipated life span. This would also be in the form of a Payment Voucher and the old unit would need to be returned before the payment is issued. Either option is offered as full and final settlement of this matter.

Once you have had a chance to consider my offer, please contact me either by email or by calling 0344 561 6372. Our lines are open Monday to Friday 9am - 8pm, Saturday 9am - 6pm and Sunday 10am - 5pm.

You asked for the address to send any legal documents to. For court papers, please use DSG Retail Ltd. as the company name. These should be sent to:

Legal Services

1 Portal Way

North Acton

London

W3 6RS

Please accept my apologies for the disappointment that Samsung's decision regarding the cancellation of the SmartThings programme has caused. I look forward to hearing from you soon and trust that you will feel able to accept one of options offered.

ashy7 · ‎01-08-2018

I've had an almost carbon copy of this from currys as well today. My values are a bit diff, but I guess that depends on the initial value paid for the TV (and exact model).

paul1277 · ‎01-08-2018

I emailed them last night asking for an address to send a letter of intent. They provided the address but told me it needs to come from “a legally trained representative”. I see that as intimidation.

There are a few issues here. Firstly ask where in the regs it says about primary use if the retailers misrepresent the item.

What is even more serious in many ways is their advice that it needs to come from a legally rep is so wrong its almost criminal. They are giving you (even though you never asked for any) legal advice that they must know is incorrect. Thus I would suggest it is illegal and is evidence of intimidation which when presented to the court this outright lying would not help their case and would show how they are trying to use illegal tactics to stop people from going to court. I also suggest asking them who gave that advice and in what capacity and where the legally trained. Also ask why they are using intimidation to try put you off going to court. You can also say you are going to report them to the law society which again is free and that is why you need to know where that legal advice came from. As we all know, anyone can start a small claims action against anyone else, and it can be done online easily.

All I can say it is the tactics of a worried company, outrageous.

Can you post that email in its full for evidence here. I will be hitting twitter and trust reviews with this to try to shame them.

Paul

Timdog · ‎01-08-2018

@paul1277 wrote:

I emailed them last night asking for an address to send a letter of intent. They provided the address but told me it needs to come from “a legally trained representative”. I see that as intimidation.
There are a few issues here. Firstly ask where in the regs it says about primary use if the retailers misrepresent the item.
What is even more serious in many ways is their advice that it needs to come from a legally rep is so wrong its almost criminal. They are giving you (even though you never asked for any) legal advice that they must know is incorrect. Thus I would suggest it is illegal and is evidence of intimidation which when presented to the court this outright lying would not help their case and would show how they are trying to use illegal tactics to stop people from going to court. I also suggest asking them who gave that advice and in what capacity and where the legally trained. Also ask why they are using intimidation to try put you off going to court. You can also say you are going to report them to the law society which again is free and that is why you need to know where that legal advice came from. As we all know, anyone can start a small claims action against anyone else, and it can be done online easily.
All I can say it is the tactics of a worried company, outrageous.
Can you post that email in its full for evidence here. I will be hitting twitter and trust reviews with this to try to shame them.
Paul

Here you go, I’ve just removed the names:

Dear Mr ,

Thank you for your email.

While it is of course your prerogative to not accept the offer, I am sorry to learn of this.

I have included the address for our legal team below for you however please note any correspondence to them will need to be from a legally trained representative.

Legal Services

DSG Retail Ltd

Should you decide to accept the offer, this will remain open for the next 30 days.

Yours sincerely,

CEO Support Team
Team Knowhow™ Customer Contact Centre

Tel: 0344 561 6372

Tannoy20 · ‎01-08-2018

Paul, Currys seem to have reported your review on trustpilot and got it at least temporarily hidden

paul1277 · ‎01-08-2018

@Tannoy20 wrote:
Paul, Currys seem to have reported your review on trustpilot and got it at least temporarily hidden

Thanks for that. Hope I haven't upset them. It does show that they do monitor these sites. It would be great if everyone can do a nice review on them (Curry's ). I going to ask them why are they giving unasked for incorrect legal advice.

Paul