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Black Belt 

@rosscouk wrote:

Thanks paul1277 - so I was considering going with;

 

Dear Sir or Madam,

 

Thank for your email of 30/01/18 in which you state “It is however the only thing that would stand up as mis-selling because it was promised in advertising and remained so during the retail life of the product”. Therefore as the aforementioned Samsung Smartthings Extend USB adapter has not been supplied, as advertised by John Lewis, along with my Samsung UE49KS8000, and under the Consumer Rights Act 2015, all goods supplied by a trader to a consumer should match any description upon which has been relied to make your purchase. Therefore, as a result of this miss selling by John Lewis, I am entitled to a full refund of £1307.50 or a replacement of my choosing.

 

Can you please confirm my refund for said amount at your earliest convenience?

 

Yours sincerely


Sounds good to me. 

Post it and await their reply with interest.

Paul

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Sent! I will post back.

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getting very silly as the smart things extend dongle was supposedly being worked on during this year so of course good faith reasonable customers would wish to wait for the service as it was pretty amazing, otherwise currys and others wouldnt have devoted pages and space on their website about it.

 

heres the official last line back in september

 

Apologies for the delay in reply but we've spoken to several people about this for you guys and now have a final reply. The official statement on this is:

 

"We're sorry for the delay. The Samsung SmartThings Extend is currently in a closed beta program and we don't have any further updates at this time. We will continue to pass on your interest in this feature to the appropriate Samsung contacts."

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Interesting reply from John Lewis then. I sent my first message to them around a week ago now and not heard a thing from them.

 

@rosscouk

 
How long have you been waiting for responses from them?
Helping Hand

Sent this to what hifi

 

Dear What Hifi,

 
Apologies if this is the incorrect way to contact yourselves but I want to try and bring about some publicity for potentially 100’s of customers who are owners of the KS flagship range of 2016 televisions.
 
To cut a long story short a significant amount of us have been trying to reach out to Samsung to ask them for an official statement about why HLG is only enabled for broadcasts only and not for streaming content specifically BBC iPlayer despite the television being able to handle this and the feature is also in the current 2017 range of their products which I believe are the Q series.
 
In addition to this the point was also raised with HDR10+ as this was also meant to be coming out for our televisions and today we have received this official response from Samsung.
 
Below is further response from Samsung support following me asking for definitive statement on HLG and HDR10+ Upgrade.

Thank you for your email. Your customer reference number is ****

Unfortunately the decision to stop the updates was taken and at the moment there is no plan to continue any updates. I apologizes if you feel mislead by this, but the manufacturer may remove the support at its desecration.

Once again we would not look to offer an replacement TV or a refund at this time.

If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and I will be more than happy to help.

Alternatively, you can visit our Support website where you will find FAQs, How-To-Videos and other useful information for Samsung products.

Kind regards,

David
 
As a lot of us brought our KS televisions last year this would mean for the majority Samsung have ended support in under 12 months and a maximum of 18 months.
 
Because of the above we are trying to get the message out there to see if we can get Samsung to change their stance and to carry on supporting our televisions if the hardware can support the underlying changes.
 
We would very much appreciate if the above could be considered in a future article and it would also be very much appreciated if you could reach out to Samsung on our behalf to get a more positive message.
 
If this email is not intended for this email address could I Kindly ask for it to be forwarded to the relevant department.
 
Kind Regards,
 
 
Dale
Helping Hand

Sent the same email to flatpanelshd

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@CJH26 wrote:

Interesting reply from John Lewis then. I sent my first message to them around a week ago now and not heard a thing from them.

 

@rosscouk

 
How long have you been waiting for responses from them?


Its been quite portracted with 7-10 days between replies.

Black Belt 

@rosscouk wrote:

Its been quite portracted with 7-10 days between replies.


It gives them time to scratch their  heads! The date starts from you first email to them and you do have to give up to 14 days. Funny how some have been quick.

You will get there just don't give up.

Paul

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@rosscouk wrote:

@CJH26 wrote:

Interesting reply from John Lewis then. I sent my first message to them around a week ago now and not heard a thing from them.

 

@rosscouk

 
How long have you been waiting for responses from them?


Its been quite portracted with 7-10 days between replies.


Thanks, So I could still be in for a bit of a wait, it’s 7 days tomorrow for me.

 

I will be sure to post back when I hear from them but I imagine it will initially be a similar response.

 

At this point I’m most certainly looking for a refund, I don’t see any point holding onto any hope of Samsung rectifying this (HDR game mode fix is what I want most). Eyeing the Sony XF90 providing the reviews check out.

Apprentice

@daleski75 wrote:

Sent this to what hifi

 

I wonder if What Hifi would be interested in the abandonment of the SmartThings dongle more than perhaps the HDR compatibility? Its possible their reviews of the KS back in '16 made reference to the dongle and people were swayed by What HiFi's review?

 

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